Senior Site Reliability Engineer

About the Company/Team
Oracle is a global leader in cloud technology, delivering mission-critical solutions that drive transformation for the world's largest enterprises. The Oracle Banking Cloud Services (OBCS) team is dedicated to empowering financial institutions with innovative SaaS offerings, emphasizing reliability, scalability, and operational excellence. We foster a culture of curiosity, collaboration, and continuous learning to enable our teams to deliver industry-leading solutions.

Job Summary
As a Site Reliability Engineer (SRE)/Application Managed Services (AMS) specialist supporting Oracle Banking Cloud Services (OBCS), you will deploy, operate, and enhance the reliability, availability, and performance of cloud-native SaaS solutions. You will drive operational excellence through automation, collaborate with cross-functional teams, and proactively ensure the stability and security of our services.

Key Responsibilities

• Deploy, monitor, and operate OBCS SaaS services to maximize availability, scalability, and efficiency.
• Troubleshoot and resolve complex incidents across infrastructure and application layers.
• Build and automate tools, scripts, dashboards, and alerting frameworks to eliminate repetitive manual tasks and operational issues.
• Implement and maintain service monitoring, alert thresholds, SLO/SLA dashboards, and operational runbooks.
• Participate in capacity planning, demand forecasting, and performance tuning for optimal resource usage.
• Collaborate with development teams, sharing ownership of cloud-native microservices and their supporting components.
• Analyze and articulate end-to-end system architecture, dependencies, and production service behavior.
• Guide architecture decisions for cloud-native, microservices-based SaaS products.
• Manage incident response with acute understanding of RTO (Recovery Time Objective), RPO (Recovery Point Objective), and their impact on service availability.
• Participate in a 24-7 on-call rotation for OBCS SaaS services.
• Demonstrate strong curiosity and adaptability in learning emerging technologies.
  

Qualifications & Skills

• 6-8 years experience in SRE, AMS, or DevOps roles (preferably within BFSI environments).
• Minimum 3 years hands-on experience with cloud deployments (IaaS, PaaS, or SaaS) and Kubernetes in production.
• Proven expertise with fault-tolerant, high-throughput, highly available, multi-tenant environments.
• Proficiency executing patches, upgrades, and hotfixes in live environments.
• Working knowledge of Oracle Autonomous Database (ADB) or comparable database platforms.
• Hands-on experience with modern monitoring and observability tools (e.g., Prometheus, Grafana, OCI Logging).
• Experience managing CI/CD pipelines, preferably using GitLab.
• Practical understanding of core cloud concepts, including hyper-cloud and multi-cloud architectures.
• Awareness of basic security practices and network topology fundamentals.
• Experience with capacity management and performance optimization in SaaS environments.
• Effective communicator and proactive learner.

• Prior experience supporting cloud services for financial sector clients.
• Familiarity with advanced security protocols and regulatory compliance (e.g., PCI DSS, SOC2).
• Contributions to open-source SRE/DevOps projects.
• Experience working in Agile/Scrum environments.

Career Level - IC3