Senior Site Reliability Engineer

As a Senior Site Reliability Engineer, you will build and maintain the core platform automation, infrastructure, and observability systems that power FTD's high-scale commerce engine. In this developer-centric role, you will apply software engineering principles to operations—treating infrastructure as code, building self-service tooling for development teams, and optimizing application performance and reliability. You will work closely with cross-functional product teams to establish operational standards, define reliability metrics, and build automated systems that eliminate toil.

This position supports a hybrid work model including onsite presence in our Hyderabad, India office as needed. Occasional on-call and overtime work will be required but generally it is not expected to be significant.

KEY RESPONSIBILITIES::

·       Maintain availability, performance, and scalability of critical services and production environments.

·       Collaborate closely with developers to design reliable applications and improve deployment practices (you will be embedded in the Development team but reporting to infrastructure leader).

·       Break down walls and build trust between developers and infrastructure teams

·       Participate in end-to-end application ownership throughout the CI/CD process, including automated testing, observability, dependency management, and other operational concerns.

·       Improve CI/CD pipeline reliability, traceability, and security

·       Build automation for provisioning, configuration, deployments, and incident response.

·       Improve observability using metrics, logs, distributed tracing, dashboards, and alerting.

·       Participate in on-call rotation, lead incident response, and drive root cause analysis.

·       Conduct capacity planning, chaos testing, and reliability reviews.

·       Implement infrastructure-as-code using Terraform, Helm, Jenkins/GitHub Actions/etc.

·       Optimize CI/CD pipelines and ensure safe, repeatable deployments (i.e. ArgoCD).

·       Champion SRE principles: SLIs/SLOs, error budgets, toil reduction, problem management, blameless postmortems.

·       Embrace a culture of enablement, customer service, continuous improvement, transparency, and fiscal responsibility

·       Perform other duties as directed

REQUIRED SKILLS AND ABILITIES

·       5+ years designing, developing, delivering, and operating scalable, available, high-performance applications (Java and node.js, etc.)

·       Bachelor's or advanced degree in Computer Science, Information Systems, or a related field

·       Familiarity with modern application languages and concepts, with hands-on e-commerce software development experience preferred

·       Advanced hands-on experience with continuous integration and delivery / deployment methodologies and technologies

·       Strong experience with containerization (e.g. Docker), Kubernetes, and Infrastructure as Code (Terraform preferred)

·       Proficient understanding of microservices principles and orchestration. Working knowledge of Helm.

·       Excellence in navigating and prioritizing multiple simultaneous responsibilities of varying scope and complexity

·       Ability to effectively articulate technical concepts to audiences at all organizational levels via oral, written, and other non-verbal communications

·       Demonstrated desire and ability to be self-directed, take ownership of issues, and establish a prominent level of credibility

·       Ability to work well independently and within dynamic, cross-functional teams

·       Experience with rapid detection and resolution of technical issues using various monitoring and application performance management tools

·       Proficiency with shell scripting, Python and/or other scripting languages

·       Ability to operate effectively under pressure, both independently and in collaboration with other resources

·       Ability to rapidly learn new technologies via mentoring, formal training, independent research and testing

·       A genuine desire and willingness to share knowledge effectively with others