Senior Site Reliability Engineer

We are seeking a Senior Observability / Monitoring Engineer to drive end-to-end observability and monitoring for enterprise platforms. This role will focus on enabling proactive issue detection, faster incident resolution, and improved system reliability through effective use of observability tools and practices.

The ideal candidate will bring strong experience in logs, metrics, traces, alerting strategies, and monitoring tools, along with hands-on exposure to production environments and SRE practices.

Key Responsibilities

Observability Engineering

• Design and implement end-to-end observability solutions across applications and infrastructure

• Establish unified visibility across logs, metrics, and distributed tracing

• Define and standardize monitoring frameworks, dashboards, and alerting strategies

• Enable proactive detection of issues through intelligent alerting and anomaly detection

Monitoring & Tooling

• Implement and manage tools such as Splunk, Datadog, Prometheus, Grafana, New Relic, or similar

• Build actionable dashboards for SRE, operations, and business stakeholders

• Optimize alert configurations to reduce noise and improve signal quality

• Continuously enhance monitoring coverage across systems and services

Incident Support & Reliability

• Support late night / US overlap shift for production monitoring and incident response

• Analyze logs, metrics, and traces to support incident triage and root cause analysis (RCA)

• Collaborate with SRE and engineering teams to improve system reliability and performance

• Participate in post-incident reviews and continuous improvement initiatives

Automation & Integration

• Automate monitoring setup and configuration using Infrastructure as Code (IaC)

• Integrate observability tools with CI/CD pipelines and DevOps workflows

• Develop scripts/tools to improve data collection, alerting, and reporting

Platform & Integration Support

• Monitor enterprise applications, APIs, and integration layers (e.g., middleware, cloud services)

• Ensure end-to-end visibility across distributed systems and microservices architectures

• Work closely with platform teams (cloud, Salesforce, etc.) to enhance observability

Governance & Compliance

• Ensure monitoring practices align with security and compliance requirements (e.g., SOX)

• Maintain runbooks, documentation, and monitoring standards

• Support audit and governance requirements as needed

Required Skills & Qualifications

Technical Skills

• Strong experience in observability, monitoring, or SRE roles

• Hands-on experience with tools like Splunk, Datadog, Prometheus, Grafana, New Relic

• Strong understanding of logs, metrics, traces, and distributed systems

• Experience with APM tools and performance monitoring

• Scripting skills (Python, Bash, PowerShell, or similar)

• Familiarity with CI/CD tools (Jenkins, GitHub Actions, Azure DevOps)

• Knowledge of Infrastructure as Code (Terraform or similar)

Operational Excellence

• Experience supporting production environments in 24x7 models

• Strong incident management and RCA capabilities

• Ability to analyze performance issues and recommend improvements Soft Skills

• Ability to work effectively in a late night / US overlap shift

• Strong communication and collaboration skills

• Proactive mindset with a focus on continuous improvement