As a Senior Site Reliability Engineer, you are responsible for ensuring the reliability, scalability, and operational excellence of our production systems. You operate at the intersection of software engineering and infrastructure. You drive the design of resilient systems and develop processes that prevent incidents.
This is a senior technical role with broad impact across product engineering teams. You will influence architecture, define SLOs, lead incident response, and raise the reliability bar in your feature area.
Responsibilities
- Actively participate in incident management and work towards resolution with engineering.
- Troubleshoot and resolve complex production issues, collaborating with engineering teams.
- Engage with customers to provide technical support and address their concerns.
- As a Senior Individual Contributor, you will own and lead for the whole team one specific process (e. g., incident management response, automatic monitoring).
- Participate in application deployments, upgrades, and infrastructure monitoring.
- Help maintain code quality, organization, and automation.
- Document support procedures, runbooks, and incident reports.
- Contribute to documentation and knowledge sharing with both internal teams and customers.
Requirements
- Strong technical knowledge in at least one of these technologies: Front-end technologies (e. g., HTML, CSS, JavaScript, Angular), Backend technologies (e. g., Java, microservices, Kafka), and Data engineering (e. g., PostgreSQL, Snowflake, ETL).
- Experience with large cloud services and application infrastructure.
- Experience working with observability tools like datadog, dynatrace, etc.
- Strong analytical and troubleshooting skills in a SaaS environment.
- Proven experience in incident management and resolution.
- Excellent communication and collaboration skills with technical and non-technical stakeholders.
- Willing to work on-call or on an hourly rotation shift basis.
This job was posted by Kamalesh Vijayakumar from 73 Strings.
