Configure and administer security, permissions, and governance
Actively monitor/maintain SharePoint Online health, monitoring site usage, ensuring performance optimization, and planning scalability.
Expertise in SharePoint Online analytics, including the ability to monitor site usage, user activity, and performance metrics
Develop and implement continuous improvement plans
Viva Engage Enterprise Administrator
Serve as the primary administrator for the enterprise Viva Engage environment, ensuring its optimal performance, security, and scalability and integrating it with SharePoint and MS Teams
Manage governance, content moderation, and community engagement strategies.
Leverage Viva Engage analytics to track adoption and usage.
Develop and implement continuous improvement plans for the Viva Engage environment, including creating jobs/scripts and Power Apps to automate and enhance system maintenance and performance.
Power Apps and Automate Development
Develop and maintain custom solutions for SharePoint and Viva by designing, creating, and managing canvas apps in Power Apps.
Build, deploy, and manage automated workflows in Power Automate to enhance SharePoint and Viva administration and maintenance.
Support the team with ongoing canvas app development projects
Helpdesk Management
Manage the Level2 / Level 3 support queue for SharePoint, Power Apps/Automate, OneDrive, and Viva Engage by overseeing support ticket management, escalation, and resolution in line with service level agreements
Develop and publish knowledge base articles for end-users.
Required Qualifications
A bachelor's degree in Information Technology, Computer Science, or a related field with at least 4 years experience or equivalent work experience
5 - 7 years experience in SharePoint Online, OneDrive and Viva Engage, with expertise in architecture, administration and maintenance
3 to 5 years experience in Power Apps and Power Automate canvas application development and deployment
Advanced PowerShell scripting for SharePoint Online, OneDrive, Power Apps, Power Automate and Viva Engage, ensuring efficiency through best practices.
Experienced in Azure administration with a focus on Power Apps and SharePoint, managing Azure resources and implementing security measures like conditional access and identity protection.
Experience overseeing a team's Tier 2 & 3 support queue, including overseeing complex issue resolution, escalations, and ensuring adherence to SLAs.
Strong knowledge of business analysis, requirements gathering, and translating them into technical solutions.
Proven ability to collaborate effectively in virtual and offshore team environments, fostering strong team dynamics, supporting team members, and ensuring seamless communication, coordination, and project execution across global teams.
Excellent communication, customer service, and problem-solving skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Preferred Qualifications
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Power Apps and Power Automate Developer Associate
Microsoft 365 Certified: Enterprise Administrator / Enterprise Administrator Expert
