Senior SFDC Service Cloud + FSL Developer | 1year+ Contract | US Shift | Remote

Senior SFDC Developer – Service Cloud & Field Service Lightning (FSL)

Job Overview

We are looking for an experienced Senior Salesforce Developer (SFDC) with strong hands-on expertise in Salesforce Service Cloud and Field Service Lightning (FSL). The ideal candidate will be responsible for designing, developing, customizing, integrating, and supporting Salesforce solutions to meet business and technical requirements.

This is a project-based contract/freelance opportunity with a US-based client, requiring candidates to be available during the required US CST (Central Standard Time) working hours.

Key Responsibilities

• Design, develop, customize, and maintain solutions on the Salesforce platform.
• Develop and enhance applications using Apex, Lightning Web Components (LWC), Triggers, Batch Apex, Queueable Apex, and asynchronous processing.
• Work extensively with Salesforce Service Cloud functionalities, including Cases, Service Console, Knowledge, Omni-Channel, and customer service processes.
• Configure and develop solutions using Field Service Lightning (FSL), including Work Orders, Service Appointments, Service Resources, Skills, Territories, Scheduling, and Dispatch.
• Develop and maintain Salesforce integrations with internal and external systems using REST/SOAP APIs and other integration technologies.
• Analyze business requirements and translate them into scalable Salesforce technical solutions.
• Perform Salesforce configuration, customization, and development based on project requirements.
• Develop reusable and scalable components following Salesforce best practices.
• Troubleshoot application issues, identify root causes, and provide timely technical resolutions.
• Participate in code reviews, unit testing, deployment, and production support activities.
• Work closely with functional consultants, business stakeholders, QA teams, and other technical teams.
• Support data migration, deployment, and release management activities where required.
• Ensure solutions follow Salesforce governor limits, security, performance, and development best practices.

Required Technical Skills

• Strong hands-on experience in Salesforce Development / SFDC.
• Strong expertise in Salesforce Service Cloud.
• Hands-on experience with Field Service Lightning (FSL).
• Strong programming experience in Apex.
• Strong experience with Lightning Web Components (LWC).
• Experience with Apex Triggers, Batch Apex, Queueable Apex, and asynchronous processing.
• Good understanding of Salesforce APIs and integrations.
• Experience with REST/SOAP web services and third-party integrations.
• Good understanding of Salesforce data model, security, sharing rules, profiles, permission sets, and governor limits.
• Experience with SOQL/SOSL.
• Experience with Salesforce deployment tools and release processes.
• Strong troubleshooting and debugging skills.

Salesforce Service Cloud Experience

Candidates should have practical experience with areas such as:

• Case Management
• Service Console
• Knowledge
• Omni-Channel
• Entitlements & Milestones
• Service Processes
• Customer Service Workflows
• Salesforce Automation

Field Service Lightning (FSL) Experience

Hands-on experience with one or more of the following is highly preferred:

• Work Orders & Work Order Line Items
• Service Appointments
• Service Resources
• Service Territories
• Skills & Skill Requirements
• Scheduling & Optimization
• Dispatch Console
• Mobile Workforce
• FSL configuration and customization
• FSL integrations

Preferred Qualifications

• Salesforce certifications such as Platform Developer I/II, Platform App Builder, Service Cloud Consultant, or Field Service Consultant are preferred.
• Experience working on enterprise Salesforce implementations.
• Experience working in Agile/Scrum environments.
• Strong communication and stakeholder management skills.
• Ability to work independently in a remote/project-based environment.

Experience

8+ years of relevant Salesforce/SFDC development experience, with strong hands-on experience in Service Cloud, FSL, Apex, LWC, and integrations.