About ETS
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
Position Summary
Under general direction, the Senior ServiceNow Software Developer (ITOM) strategic solutions for new services and functionality. This role designs software and participates in programming, testing and documentation through the entire Software Development Life Cycle (SDLC). Timely and effective communications to the team, organization and outside vendors are regularly disseminated as part of this job function.
Primary Responsibilities
- Lead technical development efforts for all ITOM modules, ensuring solutions are scalable, adhere to ServiceNow best practices, and align with overall business and architectural goals.
- Integrations: Design, implement, and maintain complex integrations with external enterprise monitoring tools (e.g., Dynatrace, Splunk, SolarWinds, cloud APIs) using REST, SOAP, and IntegrationHub spokes.
- Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
- Scripting & Customization: Serve as the subject matter expert in advanced ServiceNow scripting, including JavaScript, GlideRecord, Business Rules, Script Includes, and UI Actions, for complex ITOM requirements.
- Design, develop, and implement complex ServiceNow solutions including custom applications, modules, workflows, and UI components using Flow designer, JavaScript, GlideRecord, GlideForm, Jelly, Angular JS, and other relevant ServiceNow APIs and scripting languages.
- Event Management: Configure and optimize Event Management to ingest, normalize, and deduplicate events from various monitoring sources. Develop and implement Event Rules, Alert Correlation rules, and Remediation/Automated Actions.
- Service Mapping: Lead the creation, maintenance, and attestation of Service Maps using both tag-based and top-down discovery to accurately model critical business services and their underlying dependencies.
- Platform knowledge on ITSM modules, CMDB, ITAM, ITOM etc.
- Develop & configure ITAM with reconciliation, normalization & stock room.
- Experience configuring various types of discovery: CI Discovery, Cloud Discovery, Serverless Discovery
- Experienced in implementation of ITOM solutions using industry best practices.
- Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors, and post sensor scripts.
- MID Server management experience.
- Work with Application SMEs to capture entry point data for key business applications.
- Identify potential Service Mapping candidates based on horizontally discovered data.
- Work with the internal ServiceNow development team to create, test, and deploy new discovery patterns.
Knowledge/Skills
- Demonstrated programming skills and general knowledge of information processing technology
- Extensive experience with software engineering standards, practices, methods, and tools
- Ability to interact effectively with all departments and employee levels
- Must be able to demonstrate a proactive approach to problem resolution, attention to detail and the ability to be part of a team-oriented (cross process/function/group) environment
- Proficiency with Windows and Unix operating systems
- Ingenuity and demonstrated proficiency developing technical strategies
- Ability to work independently on multiple projects simultaneously
- Demonstrated ability to develop technical solutions that adhere to corporate business objectives
- Excellent interpersonal, verbal, and written communication skills
- Must have strong analytical skills
Education And Experience
- Bachelor's degree in Computer Science with additional coursework in management, information processing or a related field.
- May also possess a combination of education and relevant work experience from which comparable knowledge and abilities can be drawn.
- Minimum of 4+ years of progressively responsible software development experience.
ETS is mission driven and action oriented
- We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
- We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
- As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
- The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.
ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. 
