Location: Remote
Experience: 7+ Years
Employment Type: Full-Time
Notice Period: Immediate Joiners or Up to 15 Days Notice Preferred
Role Overview
We are seeking a highly experienced Senior ServiceNow Service Portal Developer to lead the design, development, and optimization of enterprise-grade ServiceNow portals. The ideal candidate will have deep expertise in Service Portal development, front-end technologies, ServiceNow platform customization, integrations, and user experience design. This role requires the ability to architect scalable self-service solutions while collaborating with stakeholders, architects, and development teams across the organization.
Key Responsibilities
Service Portal Architecture & Development
- Design, develop, and maintain scalable ServiceNow Service Portal solutions for enterprise users.
- Create and customize portal pages, widgets, themes, headers, footers, and reusable UI components.
- Lead portal architecture discussions and recommend best practices for performance, scalability, and maintainability.
- Develop responsive, mobile-friendly, and accessible portal experiences.
Front-End Development
- Build advanced custom widgets using AngularJS, JavaScript, HTML5, CSS3, and Bootstrap.
- Develop dynamic and interactive user interfaces that enhance user engagement and self-service adoption.
- Ensure cross-browser compatibility and responsive design standards.
- Optimize portal performance, usability, and accessibility.
ServiceNow Platform Development
- Configure and customize ServiceNow applications, Service Catalog items, record producers, workflows, and platform components.
- Develop and maintain Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, and custom applications.
- Leverage Flow Designer and Workflow capabilities to automate complex business processes.
- Support implementation and enhancement of Employee and Customer self-service solutions.
Integrations & Data Management
- Design and develop integrations with external systems using REST and SOAP APIs.
- Build custom solutions to display and interact with external data within Service Portal.
- Troubleshoot and resolve integration and data synchronization issues.
Stakeholder Engagement
- Collaborate with Product Owners, Business Analysts, Solution Architects, and business stakeholders to understand requirements and deliver effective solutions.
- Provide technical leadership and guidance on Service Portal capabilities and platform best practices.
- Participate in solution design workshops and architecture reviews.
Quality Assurance & Release Management
- Conduct code reviews and enforce development standards and best practices.
- Perform unit testing and support integration, regression, and user acceptance testing activities.
- Support deployment planning, release management, and platform upgrades.
Maintenance & Support
- Troubleshoot complex portal issues and provide advanced production support.
- Monitor portal performance and proactively address system bottlenecks.
- Ensure compatibility of customizations with ServiceNow upgrades and releases.
Documentation & Knowledge Transfer
- Create and maintain technical documentation, design documents, and implementation guides.
- Mentor junior and mid-level developers.
- Contribute to knowledge-sharing initiatives and development standards.
Required Skills & Experience
- 7+ years of ServiceNow development experience.
- 4+ years of dedicated ServiceNow Service Portal development experience.
- Strong expertise in: ServiceNow Service Portal, AngularJS, JavaScript, HTML5, CSS3, Bootstrap
- Extensive experience developing custom widgets and reusable portal components.
- Strong knowledge of: Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, Flow Designer, Service Catalog
- Experience with REST and SOAP integrations.
- Strong understanding of ITSM processes and ServiceNow best practices.
- Experience working in Agile/Scrum environments.
- Excellent problem-solving, communication, and stakeholder management skills.
Preferred Qualifications
- Experience with Employee Center (EC) and Employee Center Pro (ECP).
- Exposure to UI Builder and Next Experience Framework.
- Experience designing enterprise self-service portals.
- Familiarity with ServiceNow Knowledge Management and Employee Experience solutions.
Certifications
- ServiceNow Certified System Administrator (CSA) - Required
- ServiceNow Certified Application Developer (CAD) - Preferred
- Additional ServiceNow certifications are a plus
Key Skills
ServiceNow Service Portal, AngularJS, JavaScript, HTML5, CSS3, Bootstrap, Service Catalog, Flow Designer, REST API, SOAP API, Employee Center, UI Builder, ServiceNow Development, ITSM, Portal Architecture, Responsive Design.
