Role : ServiceNow PKI Developer
Company Name : WillWare Technologies
Work Model : Onsite / Fulltime
Work Location : Chennai, Bangalore, Hyderabad , Pune
Experience : 5+ Years
Role Overview
We are looking for an experienced ServiceNow Developer. The role will involve building and configuring ServiceNow solutions to support PKI processes, including form creation, workflow automation, discovery tool deployment, CMDB updates, and system integrations. The developer will work closely with architects, business analysts, technical SMEs, and security teams to deliver high quality solutions.
Key Responsibilities
PKI & Security-Focused Responsibilities
- Design and build ServiceNow request forms to support PKI use cases (e.g., certificate requests, renewals, revocations).
- Develop and configure workflows and approval processes aligned with PKI governance and security standards.
- Support deployment and configuration of ServiceNow Discovery tools to discover PKI related infrastructure and components.
- Maintain and update CMDB records related to PKI assets, certificates, servers, and applications.
- Ensure accurate relationships between PKI components within the CMDB.
- Work with security, infrastructure, and engineering teams to align ServiceNow solutions with PKI architecture and controls.
- Support testing, validation, and deployment of PKI related ServiceNow functionality.
- Configure and customize ServiceNow modules such as ITSM, CMDB, and Discovery.
- Develop business rules, client scripts, UI policies, Script Includes, and workflows/flows.
- Support integrations with external systems using APIs, MID Servers, and data imports.
- Follow ServiceNow development best practices, including documentation and version control.
- Participate in design discussions, technical reviews, and implementation planning.
- Troubleshoot issues, provide defect fixes, and support post go live activities.
- Produce technical documentation and support knowledge handover into BAU.
Required Skills Experience
- Strong hands on experience as a ServiceNow Developer.
- Experience building ServiceNow forms, workflows, and approval processes.
- Knowledge of ServiceNow Discovery and CMDB configuration.
- Experience working with integrations and MID Servers.
- Good understanding of ITSM processes and ServiceNow platform capabilities.
- Ability to work independently and collaboratively in a delivery team.
- Strong communication skills and ability to work with technical and nontechnical stakeholders.
