Job Title: ServiceNow Developer / Technical Lead
Experience: 610 Years (Mid-level: 57 Years | Tech Lead: 810 Years)
Work Mode: Remote
Job Overview
We are looking for an experienced ServiceNow Developer / Technical Lead to design, develop, and support scalable ServiceNow solutions. The ideal candidate will have strong hands-on expertise in ServiceNow development, backend integrations, and platform fundamentals, with exposure to AI-driven experiences or ITX/Technology workflows.
Key Responsibilities
- Design, develop, and enhance ServiceNow applications using platform best practices.
- Build and maintain Script Includes, Glide scripts, Scheduled Jobs, and business logic.
- Design and implement backend APIs, data models, and integrations to support content delivery and search capabilities.
- Troubleshoot issues across ServiceNow content pipelines and identify root causes across system components.
- Collaborate with cross-functional teams in an Agile/Scrum environment with distributed stakeholders.
- Ensure solutions are scalable, upgrade-safe, and aligned with ServiceNow standards.
Required Skills & Experience
- 610 years of total experience in software or platform development.
- 5+ years of hands-on ServiceNow development experience (Tech Lead level).
- Strong expertise in JavaScript, Glide scripting, Script Includes, and Scheduled Jobs.
- Solid understanding of ServiceNow platform fundamentals and architecture.
- Proven experience in designing backend services, APIs, data structures, and integrations.
- Strong analytical and troubleshooting skills with end-to-end ownership mindset.
- Experience working in Agile/Scrum delivery models.
Specialization Tracks1. AI Experiences
Must Have:
- Strong ServiceNow development skills and platform fundamentals.
Nice to Have:
- Experience with Virtual Agent, Now Assist, or AI / Generative AI capabilities within ServiceNow.
- Exposure to AI/ML concepts or AI-enabled workflows.
2. ITX / Technology Workflows
Must Have:
- Strong ServiceNow development skills and platform fundamentals.
Nice to Have:
- Hands-on experience with ITAM, SPM, or ITSM Change Management (CHG) modules.
- Understanding of enterprise IT operations and service management processes.
