Role Summary
We are looking for an experienced
Senior ServiceNow Developer with strong expertise in
ServiceNow ITSM, Virtual Agent, Service Catalog, Integration Hub, and enterprise integrations. The ideal candidate should have hands-on experience designing and implementing conversational solutions using
ServiceNow Virtual Agent and Now Assist, developing integrations with external systems, and automating business workflows using Flow Designer and Integration Hub.
Key Responsibilities ServiceNow Development
- Design, develop, and implement ServiceNow solutions on the ServiceNow platform.
- Develop and customize ITSM modules including Incident, Change, Problem, Request, and Service Catalog.
- Configure and enhance Service Catalog and Request Management solutions.
- Build conversational experiences using ServiceNow Virtual Agent and Now Assist.
- Design topic flows, dialogs, contextual triggers, and Natural Language Understanding (NLU) models.
- Develop reusable components and custom applications within the ServiceNow platform.
Integration & Automation
- Build and maintain integrations using REST APIs, SOAP APIs, and Integration Hub.
- Develop custom Spokes and Connectors for enterprise integrations.
- Configure and manage MID Server integrations.
- Develop automation workflows using Flow Designer.
- Handle data transformation, Transform Maps, Import Sets, and data synchronization.
- Ensure secure and reliable integration between ServiceNow and external systems.
Platform Administration & Support
- Troubleshoot platform issues and integration failures.
- Monitor ServiceNow performance and resolve production issues.
- Ensure data integrity across integrated systems.
- Participate in platform upgrades and enhancement initiatives.
- Follow ServiceNow development best practices and governance standards.
Collaboration
- Work closely with business stakeholders to gather requirements.
- Participate in sprint planning, retrospectives, and Agile ceremonies.
- Provide technical guidance and mentor junior developers.
- Prepare technical documentation and knowledge transfer sessions.
Required Technical Skills (Must Have)- 5+ years of ServiceNow platform development experience.
- Strong ServiceNow ITSM implementation experience.
- Hands-on experience with:
- ServiceNow Virtual Agent
- Now Assist
- Service Catalog
- Request Management
- Flow Designer
- Integration Hub
- Experience developing:
- REST APIs
- SOAP APIs
- Custom Spokes
- Connectors
- Strong knowledge of:
- JavaScript
- Glide API
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions
- Experience with:
- Import Sets
- Transform Maps
- Data Mapping
- Data Transformation
- Experience configuring and managing MID Server.
- Strong troubleshooting and debugging skills.
- Excellent communication and stakeholder management skills.
Skills: virtual agent,itsm,servicenow
