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Service now - Event Management.
Total Exp -6 to 10 yrs
Location Bangalore/Mumbai
Job Type :: Fulltime
Shift 4Pm to 1 Am
Work Mode Hybrid
Qualifications:
Required:
o 5 - 10 years of experience implementing the workflows and API's on event management platforms
o Hands-on experience with ServiceNow Event Management module, including configuration and integration
o Strong development experience in Workflows, Sub-flows, Flow Designer, and process integrations
o Familiarity with third-party monitoring and alerting tools like SolarWinds, Dynatrace, Splunk or similar platforms.
o Experience with Regex, Java Script, PowerShell, Python, and/or Linux scripting, and RESTful API
o Proficiency in configuring event correlation, alerting workflows, and incident generation within ServiceNow.
o Knowledge of ITIL practices and experience implementing event-driven incident management processes.
o Selected candidate is expected to work on US Eastern Time zone
o Provide weekend prod implementation, upgrade validation support, on-call support as required
o Customer focus: Commitment to delivering value to customers and ensuring their requirements are met
Preferred:
o Knowledge of ITIL practices and experience implementing event-driven incident management processes.
o Knowledge in CMDB, Service mapping and CI relationships
o Strong analytical skills, attention to detail, and a proactive approach to problem-solving.
o Experience with cloud monitoring tools such as AWS CloudWatch, Azure Monitor
o Experience with Service Operations Workspace, Health Log Analytics (HLA), Agent Client Collector (ACC), ITOM Now Assist
o Understand Predictive Intelligence and Predictive AIOps
o Excellent communication skills and ability to work collaboratively in a team environment
o ServiceNow Certified Implementation Specialist for Event Management.
Job ID: 144636499
