Desired Experience
3+ years
About the role:
We are looking for a skilled ServiceNow Developer with 3+ years of experience in developing and implementing solutions on the ServiceNow platform, specifically in ITSM and ITOM modules. The ideal candidate should have hands-on experience in ServiceNow development, integrations, automation, and platform customization.
Responsibilities:
- Develop, configure, and customize solutions on the ServiceNow platform.
- Implement and support ServiceNow ITSM modules such as Incident, Problem, Change, Service Request, and Service Catalog.
- Work with ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and CMDB.
- Design and develop workflows, Flow Designer, business rules, client scripts, UI policies, and script includes.
- Customize ServiceNow forms, tables, fields, and catalog items based on business requirements.
- Maintain and enhance CMDB structure and data integrity.
- Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub.
- Create dashboards, reports, and performance analytics.
- Collaborate with stakeholders to gather requirements and deliver scalable ServiceNow solutions.
- Troubleshoot issues and provide technical support for ServiceNow applications.
Required Skills:
- 3+ years of ServiceNow development experience.
- Strong experience with ITSM modules (Incident, Problem, Change, Service Catalog).
- Hands-on experience with ITOM modules such as Discovery, Event Management, Service Mapping, or CMDB.
- Proficiency in JavaScript and ServiceNow scripting (Glide API).
- Experience with Flow Designer, workflows, business rules, client scripts, UI actions, and ACLs.
- Knowledge of ServiceNow integrations using REST/SOAP APIs.
- Good understanding of CMDB data model and ITIL processes.
Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA) certification.
- Experience with ITOM implementations (Discovery, Event Management).
- Knowledge of Agile/Scrum development methodology.
- Strong analytical and problem-solving skills.
