Job Title: ServiceNow Developer
Experience: 46 Years
Qualification: B.Tech (CS/IT) / MCA
Location: Noida and Bangalore
Role Summary
NEC Corporation of India Ltd. is looking for a skilled
ServiceNow Engineer with strong expertise in
Now Assist, App Engine workflow automation, and Generative/Agentic AI integrations. The candidate will be responsible for developing, configuring, integrating, and supporting ServiceNow platform capabilities while working closely with cross-functional teams.
Must-Have Skills
ServiceNow Development
- Design, develop, and maintain custom ServiceNow applications and modules.
- Hands-on experience with ITSM, CSM, ITOM, SecOps, and App Engine (custom applications).
- Strong knowledge of development using templates and Generative / Agentic AI.
Now Assist & App Engine
Mandatory experience in
ServiceNow Now Assist.
Expertise in
App Engine workflow automation and flow development.
Platform Configuration
Configure and manage workflows, UI policies, business rules, UI actions, and forms across ServiceNow modules.
Scripting
Proficiency in
JavaScript (client-side and server-side).
Experience with Business Rules, Script Includes, UI Scripts, and OpenAI integrations for automation.
Integration
Integrate ServiceNow with external systems such as
LDAP, Active Directory, third-party tools, and ITSM systems.
Experience with
REST, SOAP APIs, and OpenAI-based integrations.
Troubleshooting & Support
Provide ongoing platform support, troubleshooting, and maintenance.
Ensure continuous service availability and system stability.
Security & Performance
Implement best practices for performance optimization and platform security.
Ensure compliance with organizational security policies and standards.
Upgrades & Patching
Support ServiceNow version upgrades and patching activities with minimal downtime.
Documentation
Prepare and maintain technical documentation for custom apps, workflows, and integrations.
Provide knowledge transfer and support to team members.
Learning & Adaptability
Willingness to quickly learn new technologies and tools as required by project needs.
Good-to-Have Skills
- Proficiency in JavaScript, HTML, CSS, and web technologies.
- Experience with ServiceNow Studio, App Engine, and other development tools.
- Hands-on experience with ServiceNow Discovery, Service Mapping, and CMDB.
- Expertise in ServiceNow administration, configuration, and platform setup.
- Experience with Performance Analytics, reports, and dashboards.
- Strong understanding of ITIL processes and their implementation in ServiceNow.
- Familiarity with Update Sets and version control best practices.
Responsibilities
- Demonstrate strong problem-solving and troubleshooting skills.
- Communicate effectively with both technical and non-technical stakeholders.
- Work independently while managing multiple tasks and priorities.
- Ensure high-quality deliverables with strong attention to detail.
- Handle multiple tasks and projects simultaneously.
- Mentor and guide junior developers or consultants.
- Take full ownership of assigned tasks and responsibilities.
