Description
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M.
The Team
Alvarez & Marsal, a premier professional services firm with more than 11,000 professionals globally, is seeking an enthusiastic, self-motivated KM Technology Associate to join our Knowledge Management (KM) team. This role is part of a developing KM team and candidates will work with the US based KPT Senior Manager in supporting tactical and repeatable knowledge management and content work for internal operations, delivering best in class automations in the M365 environment in coordination with the other KM Pillars, and Business Unit driven services. The team specializes in building solutions that sit in SharePoint online via the Power Apps/Automate tools to further the goals of the KM team and Intranet Engagement team. The KM team is a growing capability that serves all global business at Alvarez & Marsal. The team has resources across the globe and is building a team based in India to support our growing capability set.
How You Will Contribute
- Software Development:
- Support the development and configuration on various areas including, but not limited to Service Portal, Service Catalog items, Incident, Problem, Change, Knowledge, Configuration Management (CMDB), Reporting/Performance Analytics Design and develop and configure workflows, forms, Develop Custom Scoped Apps
- Follow ServiceNow best practices (including scripting, security, implementation)
- Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
- Create/Develop functional testing approach, test cases and documentation
- Create and maintain security access using ACLs via advanced scripts, roles, and conditions
- Creates and maintains supporting system documentation for solutions and platform configurations
- Collaborate effectively with other ServiceNow team members to develop solutions and handle general updates and configuration changes/requests
- Identify system deficiencies and recommend solutions
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
- Ensure tool configuration consistency across development, testing, and production environments
- Participate in ongoing production support and end user support of custom ServiceNow applications
- Ability to efficiently and appropriately estimate work effort requirements
- Provide shift flexibility to required business needs such as performing upgrade maintenance on weekends
- Design and develop ServiceNow applications, workflows, and tailored solutions to support our customers, IT operations, and business needs
- Build and maintain automated workflows using Flow Designer, ensuring efficient and scalable process automation
- Develop and maintain scripts using JavaScript with ServiceNow (Business, Rules, Client Scripts, Script Includes, etc.)
- Documentation
- Ability to provide technical development plan and project estimations.
- Update training material and technical documentation
- Quality Assurance:
- Able to create QA/testing strategy including test scripts and perform QA testing
- Work with UAT teams to ensure that work products meet the desired objectives
- Review and provide test case feedback
- Other Responsibilities:
- Provide production support (on-call)
- Follow escalation procedures when required
Qualifications
- BA/BS degree in Computer Science, Information Systems, or related field
- Experience in creating technical design prior to development
- Certified ServiceNow Administrator with 5-7 years of relevant experience
- Certified ServiceNow Developer
- Must be customer service-oriented; able to work independently
- Must be able to communicate effectively and tactfully with all levels of personnel, both in verbal and written modes; able to pay close attention to detail and understand written and verbal instructions
- Must be able to organize and schedule work effectively
- Must be able to work well under time constraints
- Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned
- Must be able to work flexible hours, including hours beyond the normal schedule when necessary
- Must be able to maintain confidentiality
- Understanding of ServiceNow Enterprise product suite
- Strong understanding of ServiceNow ITSM, HR, and other SNOW modules
- Strong knowledge of SDLC and AGILE
- Ability to work in a team setting
- Strong understanding and experience with third party application integration with ServiceNow through API and data integrations
- UI Builder and Agent Workspace development knowledge
- Strong proficiency in JavaScript and ServiceNow scripting
- Experience with Flow Designer, Workflow, and IntegrationHub
- Experience in SQL, JS, AngularJS, JSON Experience in mobile development platform, Ajax, Jelly, Glide, and User Experience
- Excellent written and verbal communication skills
- Analytical skills
- Project management and time-management skills
- Strong problem-solving skills
- Focus on quality and attention to detail
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Inclusive Diversity
A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
