Senior ServiceNow Consultant

Position: Senior ServiceNow Consultant (Subject Matter Expert)

Start Date: Immediate to 30 Days

Location: Any of the main cities, Offshore or nearshore

Key Skills: CSM, ITSM, HRSD

Employment Type: Only FTE (Fulltime)

Support hours: IST & Overlapping hours if PST (till 12.30 am IST)

• Must have 7+ years of experience in modules ServiceNow experience with Human Resource Service Delivery (HRSD),CSM and IT Service Management (ITSM)
• Must have done multiple end-to-end, full life cycle implementations modules CSM, ITSM, HRSD
• Support ServiceNow Application Users
• ServiceNow system support including Production and Sandbox environments
• Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge
• ITSM, CSM, HRSD, Portal, Automation
• Reports and Dashboard
• Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.
• ServiceNow Release upgrade testing
• ServiceNow Application security administration
• User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices
• Must have excellent communication and presentation skills
• Must have a pleasant attitude, be a team player