Senior ServiceNow CMDB

Strong hands-on experience with ServiceNow CMDB.

• Deep understanding of CI Class Manager, Identification & Reconciliation Engine (IRE), and CMDB Health.

• Experience with Discovery, Service Mapping, Service Graph Connectors, and Data Certification.

• Experience defining CI lifecycle stages and governance processes. 

• Strong understanding of Common Service Data Model (CSDM).

• Experience implementing Business Applications, Business Services, Application Services, Technical Services, and Service Offerings.

• Ability to map infrastructure CIs to business services and align CMDB structures with ServiceNow best practices.

• Understanding of service portfolios, ownership models, and service hierarchy design. 

• Experience configuring and extending CI classes.

• Knowledge of class inheritance, relationships, identifiers, reconciliation definitions, and data models.

• Understanding of server, network, cloud, application, database, and endpoint CI classes.

• Experience defining class standards, attributes, and governance controls

• Understanding of Hardware Asset Management (HAM) and IT Asset Management (ITAM).

• Knowledge of procurement, deployment, maintenance, warranty, refresh, and retirement processes.

• Experience maintaining asset-CI relationships and supporting lifecycle compliance.

• Familiarity with software licensing, asset reconciliation, inventory management, and audit requirements

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist – Discovery

• ServiceNow Data Foundations (CMDB & CSDM) Certification

• ITIL Foundation Certification