Senior ServiceNow Application Engineer / Lead SME Healthcare

Senior ServiceNow Application Engineer / Lead SME – Healthcare

Company: InterScripts | Location: Kondapur, Hyderabad 

Shift Timing: 5:30PM – 2:30AM ( Eastern Timings)

About InterScripts

InterScripts is a US-based Information Technology company headquartered in Chantilly, VA, established in 2017. We specialize in delivering technology and platform-enabled solutions that help organizations maximize value from their IT investments.

Our core offerings include Managed Services, Application Development, EHR, ERP, Virtual Care, Archival Solutions, Cybersecurity, and Advisory services, serving clients across healthcare, commercial, public sector, and government domains.

InterScripts is an ISO 27001, ISO 9001, CMMI Level 3, and SOC 2 certified organization, demonstrating our strong commitment to quality, security, and compliance. We enable clients to accelerate application modernization, digital transformation, and operational efficiency through scalable and secure solutions.

Position Overview

InterScripts is seeking a Senior ServiceNow Application Engineer / Lead SME to design and deliver ServiceNow solutions for healthcare clients, driving digital transformation, workflow automation, and compliant IT operations.

Key Responsibilities

• Develop ServiceNow solutions using App Engine, Scoped Apps, Flow Designer, IntegrationHub
• Configure modules: ITSM, ITOM, HRSD, CSM
• Lead ITSM implementations (Incident, Problem, Change, Request) aligned with ITIL
• Integrate with EHR systems (Epic/Cerner), HL7/FHIR, and clinical platforms
• Automate workflows across patient services, clinical, and HR operations
• Implement AI capabilities (Virtual Agent, Predictive Intelligence)
• Manage CMDB & asset lifecycle (clinical devices, IT assets)
• Ensure compliance with HIPAA, GxP, FDA
• Act as SME, client-facing lead, and mentor

Required Qualifications

• 5–12+ years of ServiceNow experience
• Expertise in ITSM, ITOM, App Engine, JavaScript, REST/SOAP APIs
• Experience with CMDB, Discovery, Flow Designer, IntegrationHub
• Healthcare domain knowledge (Epic/Cerner, HL7/FHIR, HIPAA, GxP)

Preferred Skills

• Certifications: CSA, CAD, CIS, ITIL
• Experience with AI/GenAI and large-scale implementations

Why Join InterScripts

• Work on high-impact healthcare transformation projects
• Exposure to global clients and modern digital platforms
• Clear growth path into Architect / Program Lead roles