Senior Service Engineer

How you can make an impact

• In our organization, you ensure that our laboratory instruments and liquid handling solutions perform reliably at customer sites, directly supporting highquality scientific work and strengthening longterm customer partnerships.
• You take responsibility for the installation and commissioning of standard and specialty laboratory equipment, ensuring correct setup, qualification and a clear handover to users at customer sites.
• You diagnose and attend breakdown and service calls for a wide range of laboratory instruments, resolving issues efficiently and minimizing downtime for critical applications.
• You perform preventive maintenance and periodic servicing of laboratory instruments, following defined schedules and procedures to secure longterm reliability, safety and compliance with quality standards.
• You carry out pipette repair, calibration and performance verification, adhering to established standards and documentation requirements so that customers can rely on accurate and reproducible results.
• You contribute to service revenue generation through billable service activities, annual maintenance contracts (AMC/CMC), calibration services and other service offerings, and ensure timely payment collection in collaboration with internal stakeholders.
• You maintain a high level of customer satisfaction, delivering quality service, addressing issues proactively and helping to achieve excellent Net Promoter Score (NPS) in your territory.
• You conduct customer engagement and training programs, helping users get the most out of their instruments and enhancing the overall product and service experience.
• You use Customer Relationship Management (CRM) software to accurately record service activities, customer interactions and field reports, ensuring transparency and reliable data for followup and analysis.
• You work closely with the Sales team to promote service contracts, generate service and calibration leads, and support overall business growth in your region.
• You ensure timely and accurate documentation, including installation reports, service reports and calibration records, and consistently comply with company quality and regulatory standards.
  
  

What sets you apart

• Bringing 6–8 years of handson experience in installation, maintenance and servicing of laboratory equipment, ideally in the life sciences, biotechnology, pharmaceutical, healthcare or research laboratory environment.
• Drawing on proven experience in servicing and troubleshooting instruments such as Centrifuges,PCR instruments,Ultralow Temperature (ULT) freezers,CO incubators,Pipettes (repair & calibration).
• Demonstrating strong troubleshooting and problemsolving skills, with a structured, analytical approach to identifying root causes and implementing sustainable technical solutions.
• Bringing a good understanding of laboratory workflows and instrument maintenance, enabling you to advise customers on best practices and preventive care.
• Holding a Diploma / B.E. / B.Tech in Electronics, Biomedical Engineering, Instrumentation, Mechanical Engineering or a related field, or an equivalent combination of education and experience.
• Communicating clearly and professionally, with excellent customer relationship management skills and the ability to build trust with users, lab managers and purchasing stakeholders.
• Working independently and reliably, managing multiple customer locations, service calls and priorities in a structured and organized way.
• Showing willingness to travel extensively within your assigned territory to support customers on site.
• Using CRM applications and Microsoft Office (Word, Excel, PowerPoint, Outlook) confidently to document service activities, prepare reports and support datadriven decisionmaking.
  
  

What we offer

• Purpose and impact. You directly support laboratories and research facilities by ensuring that their critical equipment operates reliably, enabling highquality results that can make a difference in healthcare and science.
• We value your contribution. An attractive compensation package, employee benefits and performancerelated incentives reflect the importance of your role in customer satisfaction and business performance.
• Learning that moves you forward. With technical trainings, digital learning platforms and onthejob mentoring, you continuously deepen your expertise in laboratory technology, service processes and customer interaction.
• Room to grow. You take on responsibility in a diverse instrument and customer landscape, with opportunities to develop toward senior technical, specialist or leadership roles over time.
• Fair and supportive. You work in a culture built on collaboration, respect and openness, with clear expectations, regular feedback and structured development opportunities to support your professional and personal growth.