Senior Service Engineer

Description

We are seeking a highly skilled Senior Service Engineer to join our team. The ideal candidate will have 4-9 years of experience in the job market context of India with a strong background in engineering and customer service.

Responsibilities

• Provide technical support to customers via phone, email, or in-person
• Conduct on-site visits to diagnose and resolve complex technical issues
• Develop and implement service plans for customers
• Collaborate with cross-functional teams to troubleshoot and resolve issues
• Provide training to customers and team members as needed
• Maintain accurate records of service activities and customer interactions

Skills and Qualifications

• Bachelor's degree in engineering or related field
• 4-9 years of experience in a similar role
• Strong technical knowledge and experience with mechanical, electrical, and/or software systems
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to travel to customer sites as needed