Senior Service Delivery Manager

Job Description

The Service Delivery Manager will lead the offshore large BPS Operation team Spanning >100 Associates .Managing end-to-end telecom order management and provisioning lifecycles for the UK market. (MBA operations -Preferred),Post Graduation(PGDM), management frameworks to optimize process throughput, manage customer delivery delays, and mitigate Service Level Guarantee (SLG) penalties.

Core Responsibilities

1. Team Leadership & Operational Excellence

2. Stakeholder Management & UK Client Relations

3. Process Optimization & Order Lifecycle Management