Hello eager tech expert!
We are seeking a highly skilled and motivated Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for overseeing the efficient delivery of our services to clients. You will play a critical role in ensuring the highest level of customer satisfaction through effective coordination, communication, and problem-solving.
You'll break new ground by
- Collaborate with cross-functional teams to ensure the timely and successful delivery of services, meeting clients needs and expectations.
- Maintain and align service delivery strategies, policies, and procedures to optimize operational efficiency.
- Monitor service and project performance, identify areas for improvement, and implement corrective actions when necessary.
- Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs).
- Proactively identify potential risks, anticipate client concerns, and take appropriate actions to mitigate any issues.
- As a service delivery professional, you need to provide guidance, support, and performance feedback.
- Foster a culture of continuous improvement by encouraging innovation and implementing best practices.
- Timely billing and timesheet submission
- Review hiring strategy and support teams with timely onboarding
You're excited to build on your existing expertise, including:
Required Skills & Qualifications
- Bachelor's degree in business administration or a related field (or equivalent work experience).
- Proven experience in service delivery management or a similar role.
- Excellent interpersonal and communication skills, with the ability to effectively interact with clients and internal teams.
- Strong leadership abilities, with the capacity to motivate and inspire a team.
- Solid understanding of service level agreements and key performance indicators.
- Exceptional problem-solving and decision-making skills.
- Ability to manage multiple priorities and work under pressure.
- Proficient in project management methodologies, ITIL Framework and case management tools e.g. Servicenow.
- Familiarity with technology solutions and services is a plus.
Create a better #TomorrowWithUs!
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
This role is based in Bangalore. But you'll also get to visit other locations in India and globe, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.
Find out more about Siemens careers at: www.siemens.com/careers 
