Designs and implements support features within servers to ensure easy maintenance, troubleshooting, and repair in the field.
Collaborates with product segment (marketing) on including Serviceability and Supportability features in Marketing Requirements Documents (MRDs).
Works with product development engineers on delivery of Serviceability and Supportability features during design and development of next generation products.
Develops tools and mechanisms within server hardware and software that allow for easy monitoring, logging, diagnostics, and fault isolation
Reviews new server designs to verify that serviceability features function as intended and meet RAS requirements before release.
Analyzes reported field issues to identify patterns and areas where serviceability can be improved.
Collaterals internally (with Development, Procurement, Product Engineering, and support agents) and externally (Technology and platform design partners) to identify, negotiate, and drive serviceability and supportability requirements.
Reviews support tools and documents for completeness, cost effectiveness, and CX.
Combines technical and business acumens to balance product support, service delivery efficiency, and Quality.
Performs ROI analysis in support of technical recommendations.
Basic Qualifications:
12 years of relevant industry experience
B.S. or M.S. in Computer Engineering or Electrical Engineering.
5+ years of hands-on experience in Server hardware development and problem determination, support tools development, and Server Serviceability Engineering.
5+ years of hands-on experience with Intel x86 or AMD servers
2+ years of GPU, DPU, and x86 CPU and ARM CPU support experience
Knowledge of networking protocols and Operating Systems (Windows, Linux, or VMWare)
Demonstrated ability to develop product features and requirements for serviceability and supportability.
2+ years of developing technical specification in related fields.
