Senior Security Engineer

Job Description Summary

Endpoint Security Engineer plays a critical role in the delivery and support of advanced endpoint security services for our clients.

Primary Objectives

• Provide expert-level support and incident response for security platforms
• Lead complex troubleshooting and configuration tasks
• Collaborate with clients to tailor security policies to their needs
• Maintain documentation and contribute to knowledge base development

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Main Duties / Key Accountability

• Act as the subject matter expert (SME) for endpoint security too
• Handle L3 escalations from Client
• Configure and optimize email filtering, DLP, encryption, and threat protection policies
• Conduct root cause analysis and provide detailed incident reports
• Collaborate with client IT and security teams to implement best practices
• Assist in onboarding new clients and integrating endpoint security solutions
• Monitor platform health and performance, ensuring SLAs are met
• Support endpoint security tools (e.g., CrowdStrike, Microsoft Defender for Endpoint, Palo Alto XDR, Trellix, etc) as needed
• Participate in change management and security governance processes
• Provide mentorship and training to junior team member
• Accept, manage and update service requests to ensure contracted Service Level Agreements are met