Senior Security Analyst - Entra ID

Role Summary:
The Senior Security Analyst should work as a technical SME for the Microsoft Entra ID solution, key delivery outcomes expected from this role are:
• Understand requirements related to MINOR enhancements, develop, test and deploy
• Analyze and resolve L3, L2 tickets
• Application Onboarding in Entra ID – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM)
• Application customization – JavaScript driven
• Minimal hands-on experience in Customer IAM solutions like Ping Advanced Identity Cloud or ForgeRock Identity Cloud or Ping Access/Ping Federate
• Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing
• Triage & resolve production incidents, restore the service availability within SLA targets
• Automate assigned manual repetitive tasks, tickets, process gaps. To improve productivity and efficiency.
• Create SOP documents for L1 service desk team
• Guide the Security analysts and associates deployed for CIAM workstream
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the CIAM Operations
Beyond the above outcomes, driving continuous service improvements to automate manual L1/1.5 tasks.

Requirements

Education Requirements:
Minimum Bachelor's Degree: BE degree in Computer Science, Information Security, or a related field.
Preferred

Years of Experience: 4-7 years
Minimum 2-3 years of relevant support experience in Entra ID.

Basic Qualifications:
• 4-7 years of experience in operations support leveraging Entra ID. Other CIAM solutions like OKTA, Ping Access/Ping Federate, ForgeRock Open AM experience is acceptable, but Entra ID experience (minimum 2-3 years) is mandatory.
• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication.

Technical Skills:
• Hands-on operations support experience in Entra ID. L2/L3 tickets, App Onboarding.

Preferred Qualifications:
• CIAM Implementation and Operations support experience.
• Exposure to Workforce access management implementation and multi-factor authentication.
• Scripting and Java development experience