Hiring Now | Senior Scrum Master / Agile Champion | American Express (Amex) | Bangalore (Hybrid)

Position: Senior Scrum Master / Agile Champion

Client: American Express (Amex)

Location: Bangalore, India

Work Model: Hybrid (3 Days Onsite at Amex Office)

Employment Type: Full time

About the Opportunity

We are looking for an experienced Senior Scrum Master / Agile Champion to join the American Express team in Bangalore. This is an excellent opportunity for an Agile leader with a strong technical background who can drive Agile transformation, coach teams, improve delivery excellence, and collaborate with cross-functional engineering teams in a fast-paced enterprise environment.

Please Note: This role requires working in a hybrid model with 3 days per week onsite at the American Express office in Bangalore.

Required Skills & Qualifications

5+ years of experience as a Scrum Master, preferably within the BFSI domain.

Strong IT/Technology background in both education and professional experience. This is not a process-only Scrum Master role.

Hands-on experience with Agile methodologies and frameworks:

• Scrum
• Kanban
• SAFe ceremonies

Strong expertise in:

• Jira Cloud,
• Confluence,
• Workflow Design,
• Dashboards,
• Process Governance,

Proven Agile coaching and mentoring experience to improve team maturity.

Ability to collaborate across multiple time zones with overlap during US Eastern Time working hours.

Strong understanding of:

• Data Modeling,
• Data Ingestion,
• Data Migration,
• Big Data Ecosystems, (Hive, Hadoop, etc.)

Knowledge of DevOps concepts including:

• CI/CD Pipelines,
• Build & Deployment Workflows,

Familiarity with Cloud Technologies, preferably Google Cloud Platform (GCP).

Nice to Have

• Experience managing Data Engineering, Data Platform, or Data Lake programs.
• Agile Certifications such as:
• CSM,
• PSM,
• SAFe Scrum Master,
• SPC,
• Equivalent Agile Certifications,
• 
  

Key Responsibilities

• Facilitate all Scrum ceremonies and actively participate in PI Planning.
• Track PI Objectives, Sprint Goals, Capacity Planning, Risks, Confidence Votes, and Commitments within Jira.
• Act as the liaison between leadership and engineering teams.
• Manage dependencies, blockers, and risks while collaborating closely with Technical Program Managers.
• Work closely with Product Owners, RTEs, Data Engineers, and Application teams.
• Develop a deep understanding of the product roadmap, architecture, testing strategy, and delivery plans.
• Proactively identify risks and propose practical solutions before they impact delivery.
• Prepare and publish:
• Sprint Reports
• Capacity Planning Sheets
• Retrospective Boards
• Dependency Trackers
• Risk Dashboards
• Change Management Boards
• Build and maintain Agile delivery metrics including:
• Velocity
• Lead Time
• Cycle Time
• Bug Trends
• Sprint Automation Metrics
• Maintain Jira workflows, dashboards, sprint metrics, and overall Jira hygiene.
• Keep project documentation accurate, current, and easily accessible.
• Ensure a healthy product backlog and coach teams on User Story creation, Acceptance Criteria, and backlog quality.
• Translate long-term product roadmaps into actionable sprint plans.
• Partner effectively with Engineering Managers, Technical Leads, and Business stakeholders.
• Drive Agile maturity and continuous improvement across multiple teams.

What We're Looking For

We're seeking someone who is more than a Scrum facilitator—someone who understands technology, enables engineering excellence, removes impediments proactively, and champions Agile best practices while helping teams consistently deliver high-quality outcomes.

If you're interested or know someone who would be a great fit, feel free to reach out or share your updated resume.