About Officeworks:
Officeworks purpose is we bring big ideas to life at low prices. We are Australia's leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create and Geeks2U. We begin with customers—our products and services provide solutions to our diverse range of customers across Australia, from households, students, small to large-sized businesses, governments, and schools.
About the Technology & Digital Function:
By joining the Technology team in the GCC you will play a direct role in Officeworks global digital transformation, contributing to world-class SAP and Salesforce capabilities that sit at the heart of how the business operates and grows. The GCC will support Officeworks purpose of helping to bring big ideas to life at low prices, ensuring technology remains a true enabler of customer value and operational excellence.
This opportunity to join as a founding member of the new global hub is a chance to be part of the original build-out of our GCC. Early joiners will influence how the hub operates and help shape the future state of some of Officeworks core technology ecosystem.
These roles are best suited for people who enjoy:
- exposure to core business platforms—SAP and Salesforce—covering operations, security, development, automation, and solution architecture
- supporting global initiatives and modernizing critical enterprise system
- being the forefront of global innovation and transformation
- joining a place where your skills matter, your growth is intentional, and your work has visible impact on business outcomes.
Why this role exists:
The Senior SAP OM/TM Functional Analyst designs, configures, and supports SAP order management, logistics, fulfillment, and transportation solutions to ensure efficient and reliable delivery operations. This role maintains high-quality logistics execution and carrier integration, acting as a domain lead to translate business requirements into technical reality.
Where you will make a difference:
In this role you will:
Fulfillment & Logistics Delivery:
- Design and configure SAP order management, logistics and transportation modules to meet business needs.
- Own logistics execution and manage carrier integration to ensure seamless delivery flows.
- Partner with the business on requirements gathering and process design for fulfillment operations.
- Execute testing and validation for new configurations to ensure high-quality release outcomes.
- Ensure on-time delivery and optimal logistics system performance.
Governance, Compliance & Safety:
- Ensure all requirements and documentation comply with established governance and security standards.
- Integrate compliance requirements into business practices and planning processes.
- Ensure documentation and vendor engagement complies with applicable laws and policies.
- Accountable for a safe site by implementing safe work practices and reporting site hazards.
Technical Accountability & Performance:
- Solve a mix of known and complex functional issues within the logistics landscape.
- Maintain high standards of accuracy for requirements and configuration first-pass acceptance.
- Achieve key performance indicators aligned to the overall business strategy.
- Demonstrate a strong sense of personal accountability for solution quality and performance results.
Who you will be working with:
- Internal Delivery Teams: Process Analysts and SAP Functional Analysts (FI, MM, SD).
- Internal Partners: Logistics and Fulfilment Teams, Developers, Business Analysts, and Support Analysts.
- External Partners: SAP and Logistics Technology Vendors.
What success looks like:
- Configuration Quality: Maintaining a configuration defect rate 5 per release and requirements accuracy > 90%.
- Operational Efficiency: Achieving a change cycle time 10 days and delivery timeliness > 90%.
- Compliance Integrity: Ensuring process coverage 95% and zero high-risk compliance findings.
- Business Impact: Driving high stakeholder satisfaction (> 85%) and change adoption rates (> 98%).
How you will lead:
Individual Contributor:
- Lives our Officeworks values and behaviors
- Proactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behavior.
- Operates in line with applicable Officeworks company policies and Code of Conduct.
- Demonstrates a strong sense of personal accountability and curiosity to learn and develop.
Qualifications and work experience:
Essential:
- Education: Degree in I.T., Logistics, or a related field.
- Experience: Minimum 8 years of SAP OM/TM experience.
- Specialist Skills: Expert knowledge in logistics systems and integration.
- Attributes: Strong analytical skills and the ability to execute and lead within a domain.
- Technology Proficiency: SAP OM/TM, carrier integrations, Signavio, Jira, and SAP Cloud ALM.
