- The Senior SAP Offshore Support Services Consultant will be responsible for providing support for the existing content, setup, and configurations of the following systems:
- SAP Business Planning Consolidation (BPC) 10.1 MS financial consolidation system.
- SAP Business Objects Data Services (BODS) application.
- SQL Basis support for FIM, BPC, and related services.
Roles Responsibilities:
SAP Business Planning Consolidation (BPC):
- Provide user training and resolve data reconciliation tickets, offering detailed explanations of system setup to business users and the level 1 support team.
- Work on resolving application bugs in the BPC system based on agreed priority, including implementation, testing, and go-live of support fixes.
- Coordinate with level 1 support teams, Infrastructure teams, and SAP OSS for the resolution of product bugs.
- Conduct monthly backups of the BPC 10.1 financial consolidation environment/application set (PRD).
- Perform backup restoration tests once during the term, assuming additional hardware is provided.
- Collaborate with in-house level 1 support team and offsite support consultant to resolve integration-specific support issues.
- Address product issues related to SAP FIM by raising SAP OSS Notes when necessary.
- Conduct knowledge transfer of support issue resolution to level 1 support team.
- Investigate and correct defects in the BPC MS 10 financial consolidation systems as reported by the Level 1 team.
- Assist team in recording/registering customer messages with SAP OSS.
- Prepare estimates for enhancements to the existing BPC MS 10.1 financial consolidation system.
- Maintain detailed records/logs of system maintenance activities.
- Create Technical Design Specification documentation (TDS) for continuous improvements and assist with Functional Design Specification (FDS) documentation as required.
- Update TDS documentation for regular support issues and update FDS documents in consultation with the level 1 support team when necessary.
- Address technical clarifications/queries related to specific scenarios/issues.
- Support the integration of the SAP BPC financial consolidation system and existing source systems in SAP FIM 10.0.
SAP Business Objects Data Services (BODS):
- Resolve data reconciliation tickets, providing system setup explanations to business users and the level 1 support team.
- Check and validate data flows, backend jobs, global variables, and tables linked to jobs, and communicate findings to the level 1 support team.
- Address existing technical structures (jobs)/interfaces related to specific scenarios/issues in BPC, FIM Oracle.
SQL Basis:
- Monitor FIM and BPC URLs.
- Ensure CMS connectivity for BPC.
- Verify connectivity between FIM and BPC.
- Check source and target connections in FIM.
- Perform database backups as per requirements.
- Shrink log files of SQL databases in case of size increase.
- Address SIA (Server Intelligent Agent) issues when the LDAP service is updated, requiring the restart of SIA, FIM, and BPC services for smooth access.
- Monitor the status of servers in CMC, APS (Adaptive Processing Server), and LDAP updates in CMC.
- Provide FIM administration support, excluding maintenance procedures like patching of FIM.
