Senior SAP Consultant

INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group's existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

HIH - Infrastructure Engineering Associate Advisor – Change Management Administrator

The Change Management Administrator will report to Manager and is responsible for executing and supporting enterprise change management activities across infrastructure, application, and platform services. This role ensures that production and non‑production changes are properly documented, risk‑assessed, approved, implemented, and auditable in accordance with Evernorth Change Management standards and security requirements.

Works closely with Infrastructure Engineering, SAP Basis, Security, Vulnerability Management, Audit, and Application teams to provide operational change control, coordination, and compliance support. Mentoring and guiding team ensuring tasks are delivered on time.

Release & Transport Management Support

Coordinate application transports across Development, QA, Stage, and Change Management Execution

• Administer and maintain change records for Normal, Standard, and Emergency changes using enterprise change tools (e.g., ServiceNow Change, SAP ChaRM / Cloud ALM).
• Ensure all changes meet Evernorth Change Management requirements, including:
• Business and technical impact assessment
• Risk classification
• Required approvals
• Implementation and back‑out plans
• Validate change readiness prior to implementation and confirm post‑implementation completion and closure.

Platform & Infrastructure Change Support

• Coordinate and track changes related to:
• SAP landscapes (S/4HANA, Solution Manager, transports, HotNews, security notes)
• IBM i environments (OS upgrades, cumulative/group PTFs, third‑party software updates)
• Infrastructure and cloud services supporting business applications
• Ensure change activities align with approved maintenance windows and minimize business impact.

Security, Vulnerability & Audit Alignment

• Support security‑driven changes by tracking remediation activities stemming from vulnerability scans, CVEs, and vendor advisories.
• Coordinate with Information Protection and Vulnerability Management teams to:
• Confirm applicability of reported findings
• Document remediation actions through approved change records
• Provide evidence and status updates for audit and compliance reviews
• Ensure security‑related changes maintain traceability from finding to closure.

Change Scheduling & Communication

• Coordinate change schedules, outage notifications, and maintenance communications across technical teams and stakeholders.
• Ensure timely and accurate communication of planned changes, conflicts, and dependencies.
• Maintain visibility into upcoming, active, and completed changes.

Documentation & Quality Control

• Validate that change records include required documentation such as implementation steps, test evidence, validation notes, and rollback procedures.
• Identify gaps in documentation or process adherence and work with requestors to remediate before approval or execution.
• Support continuous improvement efforts by identifying recurring issues or process breakdowns.

Education:

• Any bachelor's degree

Experience

• 8-11 years of experience supporting IT Change Management, Release Management, or Operational Governance in an enterprise environment.
• Hands‑on experience with enterprise change tools such as ServiceNow Change, SAP ChaRM, Cloud ALM, or equivalent
• Experience supporting changes across multiple platforms (applications, infrastructure, operating systems)

Technical Knowledge

• Strong understanding of ITIL‑based Change Management principles
• Working knowledge of:
• SAP environments and transport/change processes
• Infrastructure and OS‑level change activities
• Security and vulnerability remediation workflows
• Ability to interpret technical change details and translate them into compliant change documentation

Skills

• Strong coordination and communication skills across cross‑functional technical teams
• Detail‑oriented with a focus on accuracy, traceability, and compliance
• Ability to manage multiple changes concurrently in a fast‑paced environment
• Comfortable working in audit‑driven and regulated environments

Preferred Qualifications

• ITIL Foundation Certification (or equivalent experience)
• Experience supporting regulated healthcare, financial, or large enterprise environments
• Familiarity with SAP Cloud ALM transition or ChaRM alternatives

Work Hours:

• 2.30PM IST to 11.30PM IST or Rotation based

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.