Senior SAP BASIS Support Consultant

Job Title: Senior SAP BASIS Support Consultant Role Summary

We are looking for an experienced Senior SAP BASIS Support Consultant to provide technical administration and operational support across the SAP landscape. The role will be responsible for maintaining system availability, performance, and stability while supporting upgrades, transports, system refreshes, security-related BASIS activities, integrations, and production incidents.

The consultant will work closely with infrastructure teams, functional leads, PMO, and other stakeholders and participate as a core member of the Agile delivery model.

Key Responsibilities

• Perform daily SAP system monitoring, administration, and proactive health checks across SAP S/4HANA, ECC, BW/4HANA, PO/PI, Gateway, and Solution Manager.
• Execute SAP patching, kernel upgrades, Support Package Stack implementations, OSS Notes, and enhancement package updates.
• Administer SAP transport processes using TMS, CTS+, and ChaRM, supporting controlled movement across Development, QA, Pre-Production, and Production environments.
• Monitor system performance using tools and transactions, including SM50, SM66, and ST03N.
• Investigate performance issues, system dumps using ST22, system logs using SM21, and lock entries using SM12.
• Support SAP HANA database administration, including database instances, table partitions, backup/restore validation, memory management, and parameter tuning.
• Support high availability and disaster recovery readiness.
• Execute homogeneous and heterogeneous system copies, client copies using SCCL, SCC9, and SCC8, post-refresh BDLS activities, client maintenance, and data cleansing.
• Support user administration, authorization troubleshooting using SU53, security patches, RFC security, and TLS/SSL certificate renewals.
• Provide L2/L3 incident and problem management, including root-cause analysis and troubleshooting of high-priority production issues.
• Participate in on-call support rotations when required.
• Support integration connectivity, cloud connectors, SAP BTP interfaces, and third-party middleware monitoring.
• Coordinate with PMO, infrastructure teams, functional leads, and other stakeholders.

Documentation & Governance

• Prepare technical documentation, standard operating procedures (SOPs), and runbooks.
• Participate in Agile activities, including daily scrum, sprint reviews, sprint planning, and product increment activities.
• Follow applicable program management, change management, project management, and deliverable-tracking processes, including Azure DevOps and ServiceNow.

Required Technical Skills

• SAP BASIS Administration
• SAP S/4HANA
• SAP ECC
• SAP BW/4HANA
• SAP PO/PI
• SAP Gateway
• SAP Solution Manager
• SAP HANA Administration
• SAP TMS / CTS+ / ChaRM
• SAP System Upgrades and Patching
• SAP System and Client Copies / Refreshes
• Performance Monitoring and Troubleshooting
• SAP Security and Authorization Support
• RFC and TLS/SSL Administration
• SAP BTP Connectivity and Integration
• Production Incident and Problem Management
• Root Cause Analysis

Experience Required

• 14+ years of relevant experience in SAP BASIS administration and technical support.
• Strong experience supporting complex SAP landscapes, system upgrades, production environments, performance optimization, and incident resolution.