Senior SAP Basis and Linux Administrator

Senior SAP Basis and Linux Administrator

DEPARTMENT:

Group Business Systems

REPORTS TO:

Team Lead SAP Technical

SCOPE:

Provide advice, support and implement IT technology solutions relating to SAP Solutions and Linux infrastructure.

LIAISES WITH:

External:

Internal:

Hardware vendors, software vendors, consultants and their associated partners.

All members of the IT team.

SUPERVISORY RESPONSIBILITY:

Nil

OBJECTIVES:

To ensure all of Lactalis SAP and Linux environments are secure, highly available and scalable for future initiatives while remaining cost effective

LACTALIS CORE COMPETENCIES

Ambition

• Performance
• Continuous Improvement
• People Development

Engagement

• Loyalty
• Accountability
• Tenacity
• Entrepreneurship

Simplicity

• Pragmatism
• Transparency
• Accessibility

TECHNICAL SKILLS &

QUALIFICATIONS

• Relevant tertiary studies and/or industry certifications.
• Planning, implementation, management, configuration and maintenance of RedHat Enterprise Linux operating systems and associated server technologies including VMWare ESXi.
• Planning, implementation, management, configuration and maintenance of various SAP Solutions including Fiori Apps.
• Planning, implementation, management, configuration and maintenance of database applications on Linux operating systems such as Oracle, MaxDB, SAP HANA.
• Understanding of archiving and document storages systems such as OpenText.
• Knowledge and awareness of standards pertaining to Cyber Security and best practices to mitigate associated security risks.
• Experience in writing policies and procedures and other support documentation.
• A good understanding of network protocols particularly TCP/IP, DNS, HTTP, HTTPS, X.509 and NTP.
• Understanding and experience with monitoring tools, backup technologies and disaster recovery methodologies.
• Strong analytic skills in order to convert risk and incident data into actionable items and meaningful management information.
• Solid experience in writing policies and procedures and other support documentation.
• Good oral and written communication skills.
• Strong troubleshooting skills.
• Strong customer service focus.

RESPONSIBILITIES

• Maintain the capacity, availability and performance of Linux and Oracle database systems to meet service levels of SAP solutions.
• Proactively monitor SAP, Linux and database systems, undertake fault detection and incident/problem resolution.
• Monitor and assess system performance trend analysis, undertake regular systems housekeeping and make recommendation or undertake resolution to ensure optimal performance and availability of SAP systems.
• Work closely with IT Applications teams and other IT Technical team members to ensure alignment and support of new initiatives.
• Highlight cyber security risks associated with SAP solutions and provide mitigating controls or resolution where required.
• Handle multiple tasks concurrently, ensuring deadlines are met and industry best practices are followed.
• Undertake rostered downtime window administration and after hours on-call support.
• Provide internal consulting services where specialist Linux, Oracle, or SAP Basis knowledge is required.
• Provide SAP solution administration support to SAP business clients.
• Evaluate, design and implement new and emerging SAP solutions.
• Provide input into strategies, standards, policies and future planning.
• Develop documentation of high-level designs or implemented solutions and contribute to the development of operational procedures.
• Contribute to the Information System Disaster Recovery Manual and coordinate contingency testing.
• Communicate effectively with clients, suppliers and peers at all levels.
• Escalate issues to external support organisations when required.
• Ensure success in terms of positive results and client satisfaction.

Personal Development

To ensure all of Lactalis SAP and Linux environments are secure, highly available and scalable for future initiatives while remaining cost effective.

Ambition

• Performance
• Continuous Improvement
• People Development

Engagement

• Loyalty
• Accountability
• Tenacity
• Entrepreneurship

Simplicity

• Pragmatism
• Transparency
• Accessibility

• Relevant tertiary studies and/or industry certifications.
• Planning, implementation, management, configuration and maintenance of RedHat Enterprise Linux operating systems and associated server technologies including VMWare ESXi.
• Planning, implementation, management, configuration and maintenance of various SAP Solutions including Fiori Apps.
• Planning, implementation, management, configuration and maintenance of database applications on Linux operating systems such as Oracle, MaxDB, SAP HANA.
• Understanding of archiving and document storages systems such as OpenText.
• Knowledge and awareness of standards pertaining to Cyber Security and best practices to mitigate associated security risks.
• Experience in writing policies and procedures and other support documentation.
• A good understanding of network protocols particularly TCP/IP, DNS, HTTP, HTTPS, X.509 and NTP.
• Understanding and experience with monitoring tools, backup technologies and disaster recovery methodologies.
• Strong analytic skills in order to convert risk and incident data into actionable items and meaningful management information.
• Solid experience in writing policies and procedures and other support documentation.
• Good oral and written communication skills.
• Strong troubleshooting skills.
• Strong customer service focus.

• Maintain the capacity, availability and performance of Linux and Oracle database systems to meet service levels of SAP solutions.
• Proactively monitor SAP, Linux and database systems, undertake fault detection and incident/problem resolution.
• Monitor and assess system performance trend analysis, undertake regular systems housekeeping and make recommendation or undertake resolution to ensure optimal performance and availability of SAP systems.
• Work closely with IT Applications teams and other IT Technical team members to ensure alignment and support of new initiatives.
• Highlight cyber security risks associated with SAP solutions and provide mitigating controls or resolution where required.
• Handle multiple tasks concurrently, ensuring deadlines are met and industry best practices are followed.
• Undertake rostered downtime window administration and after hours on-call support.
• Provide internal consulting services where specialist Linux, Oracle, or SAP Basis knowledge is required.
• Provide SAP solution administration support to SAP business clients.
• Evaluate, design and implement new and emerging SAP solutions.
• Provide input into strategies, standards, policies and future planning.
• Develop documentation of high-level designs or implemented solutions and contribute to the development of operational procedures.
• Contribute to the Information System Disaster Recovery Manual and coordinate contingency testing.
• Communicate effectively with clients, suppliers and peers at all levels.
• Escalate issues to external support organisations when required.
• Ensure success in terms of positive results and client satisfaction.

• Promote and participate in the Safety Management System and develop a proactive safety culture.
• Be a role model for working safely and promoting a safe working environment.
• Adhere to safe work procedures and systems in consultation with elected OH&S Representatives and team members.
• Proactively contribute to the identification and resolution of workplace hazards.
• Work safely at all times.
• Comply with all relevant environmental legislative requirements, as a minimum performance standard.
• Actively contribute to reducing waste, conserving water and energy and other sustainability initiatives.
• Comply with environmental management systems.
• Actively participate in understanding your environmental responsibilities.
• Pro-actively seek continuous improvement opportunities in the areas of environment and sustainability.

• Actively contribute towards identifying and implementing an Individual Development Plan and other relevant career planning initiatives.
• Participate in training (internal and external) to increase skills and knowledge.
• Proactively seek to implement new learning's in day-to-day work requirements.
• Continually seek and recommend to your manager new opportunities to improve/innovate within the business/work environment.

MEASURED KPIs

• Attainment of objectives as defined on the Lactalis annual performance agreement (Plus).
• Competent execution of all areas of Position Description.