About Ascendion
Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world's leading brands
- Solve complex problems and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About The Role:
Job Title: Senior Salesforce L3 Support
Experience : 12+ years
Key Responsibilities:
Lead complex incident resolution across Salesforce and integrated systems - Own backlog management, SLA governance and RCA - Drive system stability and continuous improvement - Guide L2 teams and act as escalation point - Coordinate with architects, vendors and integration teams - Lead Major Incident calls and ensure resolution closure - Support release planning, deployments and production validation - Ensure compliance, documentation and operational excellence.
Required Skills
Extensive experience in Salesforce Sales and Service Cloud including setup, configuration, customization, administration and deployment. Strong expertise in Apex (Triggers, Batch, Scheduled Apex), LWC, Flow and advanced debugging. Strong experience in multi-system integrations and troubleshooting using REST and SOAP APIs. Strong experience in incident triage, backlog prioritization, SLA governance and RCA. Strong expertise in SOQL and data troubleshooting.
Key Responsibilities
- Work on complex incidents & production issues
- Perform root cause analysis
- Fix issues using:
- Code changes
- Customizations
- Handle:
- Advanced configurations
- Integrations
- Support live/production environments
Mandatory Skills
- Platform Developer 1 (PD1) Certification
- Strong experience in:
- Sales Cloud & Service Cloud
- Apex (Mandatory)
- LWC Lightning Web Components (Mandatory)
- Experience in:
- Production Support (critical)
- Debugging real-time issues
Good to Have
- Experience Cloud
- Experience with Industry Clouds:
- Insurance / Financial Services Cloud
- Health Cloud (or similar)
- Integration knowledge:
- REST / SOAP APIs
Location: India - Gurugram
Want to change the world Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!
