Job Summary
The Senior Salesforce Service Could Developer will participate in the definition, implementation and support of Elevate's Customer Agent service center platform. The Associate Developer will work closely with tech lead, project leads, organizational units, and subject matter experts to identify, configure, deploy, and maintain business processes. The candidate should have a demonstrated background in Salesforce Development with a specialization in Service Cloud.
Essential Functions
- Handle administrative Salesforce functions including but not limited to, user management, security, configuration and customization, workflow and approval management, process builder, custom views, dashboards, reports, AppExchange, data management, audits and manage various environments
- Develop programs, and procedures necessary to integrate and/or implement the requirements.
- Administers and advises on the design, installation, configuration, maintenance, and upgrades of a Salesforce platform for an organization.
- Collaborate with the other Salesforce application administrators, tech leads, developers, and IT team members to help solution business requests and absorb product and technical capabilities
- Partner with stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
- Utilize and champion agile techniques to deliver on competing requirements
- Represent the IT team in the execution of test plans, ensuring quality software delivery, and partner with stakeholders to confirm the implementation aligns with the business need
- Coordinate release documentation and communication
- Provide ongoing application support, including change management, incident resolution, enhancements requests, and general end-user support
- Develop an in-depth understanding of the architecture of Elevate's enterprise ecosystem and core systems, including the functions and relationships of various subsystems, modules, and underlying data models
- Works with other Salesforce administrators and Developers
Experience And Education
- Bachelor's Degree in Computer Science, software engineering, or a closely related field or equivalent experience required
- Two to three years of experience in systems design, analysis, and programming with 2-3 years working on the Salesforce Service Cloud platform
- Experience with Salesforce APIs, APEX, triggers, batch Apex, Lightning, Visualforce, reports, and dashboards
- Basic understanding of Salesforce architecture, API capabilities, and constraints of the Salesforce Service Cloud application
- Experience working with large data sets and complex security requirements.
- Experience in creating business cases for technology-related solutions
- Ability to build and maintain effective working relationships with stakeholders
- Experience in one or more of the following: Service Cloud related business processes like Case Management, Knowledge, CTI/Voice Integrations, custom designing Communities, Omni channel case distribution, Lightning App/Page Management, Salesforce chat and Email to Case
- Proven experience in best practice for Salesforce deployments, working with change sets and deployment tools such as Microsoft DevOps and/or GearSet
- Ability to work within a team to accurately estimate work and complete within an Agile framework
- The ability to distill loosely defined problems, identify potential approaches and execute solutions
- Ability to understand business requirements and translate to solutions in Salesforce.
- Keen understanding of how Salesforce fits into the larger technology landscape
- Confident and highly communicative, with excellent business insight and a willingness to challenge others or propose changes
- The ability to work with a globally dispersed team
- Demonstrated success performing in a fast-paced, dynamic environment
- The ability to effectively prioritize and multi-task
- Strong analytical skills, attention to detail and time management skills
The following breakdown summarizes the types and frequency of activities typically performed by employees in this position. It is not a guarantee of the actual distribution of activities to be performed.
Item
%
Activity
Description
15
Service Cloud Administration
Day to day user support
55
Service Cloud Development
Implementation of new functionality utilizing the Salesforce Service Cloud Platform
30
Solution Design
Participate in new feature and process definition.
