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Senior Salesforce Developer
Lorven Technologies Inc

Senior Salesforce Developer

Lorven Technologies Inc
8-10 Years
Not Disclosed

This job is no longer accepting applications

Job Description

Salesforce Agentforce Voice Architect (8–10 Years)

Experience: 8–10 Years

Location: Chennai/Hyderabad

Employment Type: Full-Time


Key Responsibilitie

  • sDesign and architect AI-powered voice solutions using Salesforce Agentforce Voice and Service Cloud
  • .Define conversational AI architecture, voice workflows, call routing, and escalation mechanisms
  • .Architect integrations with Service Cloud, Data Cloud/Data 360, Knowledge, Case Management, and external systems
  • .Design grounding strategies using CRM data, Knowledge Articles, and RAG patterns
  • .Lead integrations with contact center platforms such as Amazon Connect, Service Cloud Voice, Five9, and Genesys
  • .Establish security, governance, scalability, and compliance frameworks
  • .Guide development teams on Agentforce topics, actions, prompts, guardrails, and reasoning capabilities
  • .Drive IVR modernization and AI-powered customer service transformation initiatives

.Required Skill

  • sStrong expertise in Salesforce Service Cloud, Agentforce, Data Cloud/Data 360, and Service Cloud Voice
  • .Hands-on experience with conversational AI, voice bot design, and contact center integrations
  • .Proficiency in Apex, LWC, Flows, APIs, and integration patterns
  • .Experience designing RAG-based AI experiences and prompt engineering
  • .Strong solution architecture, stakeholder management, and leadership skills

.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Information Technology
Employment Type:
Full time

Key Skills

Integration patterns

Service Cloud Voice

Prompt engineering

RAG-based AI experiences

Voice bot design

Salesforce Service Cloud

Agentforce

Data Cloud

Conversational AI

Data 360

Contact center integrations

Apis

Flows

LWC
APEX
Last Updated: 20-08-2026 06:09:00 PM

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