Senior Salesforce Developer

Salesforce Agentforce Voice Architect (8–10 Years)

Experience: 8–10 Years

Location: Chennai/Hyderabad

Employment Type: Full-Time

Key Responsibilitie

• sDesign and architect AI-powered voice solutions using Salesforce Agentforce Voice and Service Cloud
• .Define conversational AI architecture, voice workflows, call routing, and escalation mechanisms
• .Architect integrations with Service Cloud, Data Cloud/Data 360, Knowledge, Case Management, and external systems
• .Design grounding strategies using CRM data, Knowledge Articles, and RAG patterns
• .Lead integrations with contact center platforms such as Amazon Connect, Service Cloud Voice, Five9, and Genesys
• .Establish security, governance, scalability, and compliance frameworks
• .Guide development teams on Agentforce topics, actions, prompts, guardrails, and reasoning capabilities
• .Drive IVR modernization and AI-powered customer service transformation initiatives

.Required Skill

• sStrong expertise in Salesforce Service Cloud, Agentforce, Data Cloud/Data 360, and Service Cloud Voice
• .Hands-on experience with conversational AI, voice bot design, and contact center integrations
• .Proficiency in Apex, LWC, Flows, APIs, and integration patterns
• .Experience designing RAG-based AI experiences and prompt engineering
• .Strong solution architecture, stakeholder management, and leadership skills