We are seeking a Senior Salesforce Business Analyst with 12+ years of experience in functional consulting roles, leading large-scale, complex Salesforce transformation programs across regulated and enterprise environments. Proven expertise in requirements discovery, user-centric solution design, Salesforce configuration, data migration, testing strategy, and post-go-live optimization. Highly skilled in facilitating stakeholder workshops, journey mapping, persona design, and usability validation to deliver solutions aligned with business objectives.
- Partner with business and technical stakeholders to gather, analyse, and interpret requirements, translating them into functional Salesforce solutions aligned with strategic objectives.
- Led large scale Salesforce implementations as a functional Salesforce consultant, partnering directly with clients to understand business processes, pain points, and transformation goals. Facilitated requirements discovery workshops, stakeholder interviews, and working sessions with business SMEs and leadership teams.
- Applied user-centric design methodologies including persona creation, empathy mapping, and user journey mapping to design intuitive, high-adoption solutions. Created detailed user stories, functional specifications, and process flows to guide technical teams.
- Designed interactive prototypes and mockups using Lucidchart, enabling early validation and iterative solution refinement. Led Salesforce configuration and customization, ensuring alignment with functional requirements and optimal user experience.
- Directed data migration efforts from legacy systems to Salesforce, including data mapping, validation checks, and post-migration audits.
- Designed and executed comprehensive testing strategies, covering unit, integration, end-to-end, and UAT scenarios. Facilitated UAT workshops, secured stakeholder sign-offs, and ensured readiness for go-live.
- Created end-to-end documentation including requirement artifacts, process diagrams, flowcharts, and process narratives. Delivered customized training programs, supporting adoption and post Go Live support.
- Provided post-implementation support, gathering user feedback and driving continuous improvements. Mentored junior consultants to bring them up to speed in critical engagements.
Certifications : Salesforce Certified Business Analyst
Salesforce Certified Advanced Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Sales Cloud Consultant/Service Cloud Consultant
Job Location:Bangalore
Work Mode:Remote
Company: Simpliigence.
We prefer immediate notice period.
Experience: 8+yrs
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