Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Responsibilities
Job Overview
- Conduct meetings with stakeholders, effectively communicating ideas in a concise and intuitive manner
- Foster successful collaboration with internal and external partners, including IT, business stakeholders, and peers
- Act as a functional expert to facilitate discovery and requirements gathering sessions
- Support questions and requests from the business related to a specific Epic/business area/system
- Develop strong relationships across the organization, acting as a subject matter expert and trusted advisor for Salesforce processes
- Collaborate with Salesforce developers for preview testing and review of results
- Create functional design documentation and provide advice on application solutions
- Estimate project timeframes, create project plans, and set delivery milestones
- Drive business analysis considering stakeholder needs and existing platform capabilities
- Perform requirement gathering, work with stakeholders, and scope Salesforce project timelines.
- Create user stories with clear Acceptance Criteria in Jira
- Hands-on involvement in UAT testing and supporting business queries
- Lead meetings and articulate ideas concisely and intuitively
- Foster successful collaboration with internal and external partners across IT, business stakeholders, and peers
- Collaborate with business teams to gather, refine, and transform requirements into actionable stories
- Work with senior technical staff to finalize technical designs and solutions
- Participate in sprint meetings, aiding in planning, refinement, and estimation of stories
- Understand dependencies with other teams/external applications and take actions to mitigate them within timelines
- Proactively observe, analyze, and plan support for Salesforce releases throughout the year
- Create flawless documentation visualizing end-to-end business requirements and their fit into the current system
- Add/update knowledge base to document the approach for recurring activities
- Help maintain technical documentation by working alongside team members and keeping it updated
Skills
- Experience with Service Cloud, Finance Cloud, Experience Cloud
- Experience with Data Cloud, Voice Cloud, Digital Engagement, and Omnichannel
- Experience on VF pages / Aura / LWC
- Experience in JavaScript and Salesforce Lightning Design Library (SLDS)
- Experience working with various Salesforce offerings (Experience with CPQ is a plus)
- Experience with inbound and outbound integration with other 3rd party applications and services
Qualifications
- A techie with 6 to 10+ years of relevant industry experience, primarily on the Salesforce platform
- Certifications: Salesforce Administrator / Salesforce Business Analyst (Good to have)
- Experience seeing projects through the full life cycle
- Comfortable using JIRA, working with Agile, and other product management tools
- Comfortable working flexible hours
- Proficient in reading, writing, and speaking English
- Technical aptitude and interest in software product design, data/information architecture, and project development
- Bachelor's or Equivalent Degree
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***
It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals,
specifically Naukri.com and Linkedin.com
Please be advised of the following official Milestone Technologies recruitment policies:
Official Communication Channels
All legitimate email communications from our recruitment team will originate ONLY from the domains:
@milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.
No Recruitment Fees
Milestone Technologies never requests any form of payment, security deposit, laptop/equipment fee, or processing fee at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.
