Senior Sales Manager - Proactive

Marriott

Mumbai

8-15 Years

Save

Posted a month ago
Be among the first 50 applicants

Early Applicant

Quick Apply

Job Description

Guest Relations & Issue Resolution:
Contact relevant departments (e.g., Sales, Data Admin, Accounting) to resolve guest issues
Answer, record, and address guest calls, questions, and requests promptly
Welcome and acknowledge guests per company standards
Anticipate guest service needs and express genuine appreciation
Sales & Loyalty Services:
Use sales techniques such as up-selling to maximize revenue
Maintain and enhance guest loyalty while promoting Marriott offerings
Determine and offer appropriate guest complimentaries (e.g., rewards points, gift vouchers)
Promote internal and external brand image awareness
Reservations & Rewards Processing:
Handle all reservation requests, changes, and cancellations via phone, fax, or mail
Enter Marriott Rewards information accurately into booking systems
Process reward redemption requests efficiently
Administrative & Team Support:
Perform general office duties (filing, typing, emailing, faxing) for Sales & Marketing support
Assist management in employee training and motivation efforts
Monitor team performance to ensure quality standards are met
Communication & Professionalism:
Communicate clearly and professionally in both speech and writing
Follow telephone etiquette; review and prepare written documents accurately
Maintain clean and professional appearance, and protect proprietary information
Team Collaboration & Physical Requirements:
Support team objectives and maintain positive relationships with coworkers
Respond effectively to employee concerns
Read and verify various types of information
Lift, move, carry, or push items up to 10 pounds independently
Perform additional reasonable duties as assigned.

More Info

Job Type:

Permanent Job

Industry:

Hospitality

Role:

Sales Promotion Manager

Function:

Sales/Business Development

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Marriott

Marriott International is one of the world’s largest and most well-known hotel chains, founded by J. Willard Marriott in 1927. Headquartered in Bethesda, Maryland, it operates thousands of properties across more than 130 countries. The company offers a wide range of brands, from luxury hotels like The Ritz-Carlton and St. Regis to more affordable options like Courtyard by Marriott and Fairfield Inn. Known for its global reach and hospitality, Marriott focuses on comfort, innovation, and excellent service.

Job ID: 119717287

Jobs by Skill - IT