As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards:
What will I be doing
- Training and Development: Complete relevant Hilton University courses promptly and pass the tests.
- Product Knowledge: Be familiar with the hotel's products and related activities.
- Sales Responsibility: Lead the promotion and sales of all hotel products, including rooms, catering, banquets, etc.
- Achieving Sales Targets: Ensure the completion of sales targets and tasks as set by the hotel.
- Sales Planning: Develop sales plans and obtain approval from the Director of Sales or Commercial Director. Maintain and develop customers in the region or industry according to the plan.
- Customer Engagement: Understand customer needs through telephone sales, face-to-face visits, and other forms of engagement to achieve sales.
- Quotation and Contract Management: Produce quotations efficiently, send contracts to customers, and follow-up promptly.
- Hotel Tours: Show clients around the hotel, showcasing its offerings.
- Reservations and Orders: Operate the hotel reservation system to book rooms, banquet venues, etc., and send work orders promptly to relevant departments.
- Customer Relationship Management: Establish and maintain strong relationships with customers, ensuring the update of customer information and promptly reporting customer needs and feedback to the hotel.
- Cross-Promotion: Recommend other hotel chains within the group to clients.
- Market Insight: Proactively collect market and industry information and share with the Sales team to capture business opportunities and convert them into business confirmations.
- Competitor Analysis: Stay familiar with competitor product information, including key customers, hotel rooms, catering, conference-related promotions, and promptly report findings to the Commercial Director/Director of Sales/Senior Sales Manager.
- Client Relations: Welcome key customers, team leaders, and VIPs to the hotel upon arrival.
- Sales-Operations Communication: Ensure effective communication between the Sales team and hotel Operations team through regular meetings and assist the Banquet Sales or Operations department with events.
- Guest Feedback: Handle guest feedback and complaints effectively, ensuring client satisfaction.
- Revenue Forecasting: Maximize sales opportunities and accurately forecast team and banquet revenue.
- Sales Team Supervision: Provide guidance to the Sales Director or sales representatives as needed in developing team quotes or contracts.
- Marketing and Budgeting: Actively participate in the development of marketing plans and collaborate to achieve budget goals.
- Work Allocation: Assist the Director of Sales in allocating daily tasks effectively according to the Sales team structure.
- Team Coaching: Coach the Sales team to ensure that high-quality services and products are consistently delivered to customers.
- Leadership: Lead the Sales team to achieve departmental goals, chair and attend meetings as necessary.
- Recruitment and Training: Assist the Director of Sales in recruiting, selecting, and training employees to maintain team vitality and stability.
- Task Completion: Conscientiously perform all assigned and special tasks.
The department reserves the right to change or supplement the job description as necessary.
What are we looking for
A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values below:
- Customer Focus: Dedicated to understanding and fulfilling customer needs.
- Sales Expertise: Proven experience in sales within the hospitality industry.
- Leadership: Strong leadership skills, capable of motivating and guiding the team to meet and exceed targets.
- Communication Skills: Excellent verbal and written communication skills.
- Organization: Ability to organize and prioritize effectively, ensuring timely and high-quality results.
- Market Awareness: Strong knowledge of the local market and industry trends.
- Problem-Solving: Ability to identify issues and implement practical solutions.
- Team Player: Ability to collaborate with other departments to achieve the hotel's goals.
