As a person you are passionate about people, business, IKEA s purpose and continuously driving better performance
You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people
For this role, minimum 2 years of experience in sales roles is required with proven skills in creating and selling complex home furnishing solutions, sales and solutions-oriented with strong home furnishing interest, strong social skills and driven by working with people, strong communication skills, verbal and written in local language
Your experience should consist of: Expert knowledge of the IKEA products and services with special focus on certain complex range areas
Strong knowledge of home furnishing design
Expert knowledge of relevant digital planning and sales tools and how to visualize attractive complete home furnishing solutions
Expert knowledge of relevant digital planning and sales tools and how to visualise attractive complete home furnishing solutions.
Extensive knowledge of IKEA Brand Identity and IKEA tone of voice as well as of the prerequisites of communication across channels
Extensive knowledge of IKEA selling techniques and sales steering
Strong knowledge of relevant sales and service processes
High level of data/computer proficiency
Your responsibilities
Deliver excellent experiences to remote customers and maximise the sales by providing great sales offers and convenient complete solutions within complex range areas, e.g. kitchen planning and smart lighting, always with empathy, understanding of customer needs and strong will to create a better life at home for the customer. In this role, you will:
Provide qualitative customer support in all remote channels, including live video calls, to secure a great customer experience, thus building trust in the IKEA brand
Offer complete home furnishing solutions, demonstrating a commercial approach and true salesmanship in every customer contact, in order to maximize sales
Visualize complete attractive home furnishing solutions that matches the unique prerequisites and needs for the specific customer, demonstrating expert skills in advanced digital planning tools, in order to exceed customers expectations and maximize sales
Find and present the best solution for the customer, demonstrating expert knowledge on certain complex range and/or service areas
Make use of remote proactive selling techniques in the customer contact to contribute to growth and sustained long-term profitability
Steer sales and the customer meeting to balance customer needs and business goals
Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals
Provide feedback on data improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs
Put IKEA social and environmental commitments into practice thus contributing to sustainability
Capture relevant customer insights to enable other parts of Ingka to improve the customer experience
