Senior Sales Executive / Sales Executive

ABOUT US

A renowned provider of exquisite Belgium Cut Diamond Jewellery, Sunny Diamonds crafts pieces designed to match evolving trends while maintaining timeless quality. From elegant daily wear to exceptional diamond wedding gifts, our collections cater to every occasion. With showrooms in Cochin, Calicut, Trivandrum, Thrissur, Coimbatore and now opening in Chennai, we take pride in enhancing personal style through meticulously crafted pieces.

THE ROLE

You are the face of Sunny Diamonds on the floor - welcoming customers, sharing your passion for jewellery, and guiding every purchase from first look to final billing. Senior Consultants additionally mentor the team and take ownership of high-value and HNI interactions.

WHAT YOU WILL DO

On the Floor

• Set up and maintain counters, displays, and jewellery sections as per visual merchandising standards.
• Handle all jewellery with care - regular cleaning, proper storage, zero damage.
• Ensure display trays are attractive, well-positioned, and refreshed for collections and promotions.

Sales

• Achieve individual sales targets through focused selling, cross-selling, and upselling.
• Conduct tele-calling for occasions, promotions, exhibitions, and customer follow-ups.
• Support team members on the floor and during promotional events.

Customer Experience

• Welcome every customer as a guest, understand their needs and present the right product confidently.
• Educate customers on our Belgium Cut Diamonds and walk them through the showroom.
• Handle concerns on the spot; escalate to the Manager where needed.
• Ensure every customer leaves a review.

Stock & Reporting

• Participate in morning and closing stock checks; flag excess or shortage to the Manager.
• Stay up to date on diamonds, products, pricing, and processes.
• Report daily activities, design feedback, and no-purchase visits to the Manager.

Senior Sales Consultant - additionally

• Mentor and guide junior consultants on the floor.
• Lead complex and high-value customer interactions independently.
• Support floor coordination during peak hours and events.