Role Purpose: To catalyze cross-divisional collaboration, ensure operational effectiveness, and nurture a unified, high-performance culture across TÜV SÜD South Asia's Sales Operations Hub (SOH). This role focuses on creating synergy among business unit teams, improving workload distribution, and enabling strategic outcomes through process alignment and culture building.
Key Responsibilities:
Cross-Divisional Synergy & Collaboration:
- Act as the central connector across all business units (BU), ensuring fluid collaboration within the SOH framework.
- Lead initiatives to align BU-specific sales ops practices into a unified, transparent, and high-impact model.
- Facilitate regular syncs, feedback loops, and integration workshops across BU teams.
Operational Load Balancing:
- Analyze workload distribution and capacity across teams using KPI and CRM data.
- Design and implement frameworks for equitable task allocation and bandwidth optimization.
- Identify and resolve process bottlenecks through root cause analysis and agile fixes.
Culture Building & Enablement:
- Champion a collaborative and accountable team culture, anchored in TÜV SÜD values.
- Partner with HR and leadership to drive onboarding, capability-building, and retention programs.
- Initiate cross-functional peer learning, recognition, and team engagement interventions.
Systems, Processes & Performance:
- Work closely with CRM, QMR, quotation, and opportunity management teams to streamline sales ops workflows.
- Collaborate with data analysts to ensure KPI dashboards reflect actionable intelligence.
- Support digital transformation initiatives, especially prompt engineering and customer data enrichment.
Preferred Candidate:
Experience & Skills
- 5–10 years experience in sales operations, project coordination, or business enablement roles.
- Demonstrated success in leading cross-functional teams or matrix environments.
- Strong analytical and organizational skills; working knowledge of CRM tools (e.g., SAP, Salesforce).
- Excellent interpersonal, facilitation, and change management skills.
Preferred Qualifications
- MBA or master's degree in business, Operations, or Organizational Psychology.
- Prior experience in the TIC (Testing, Inspection, Certification) or B2B service sector is a plus.
Job Location: Gurugram, India
