Job Description

JOB DESCRIPTION

Senior Sales Coordinator

Company: HR Export Private Limited

Location: Netaji Subhash Place (NSP), Delhi

Experience: 6–10 Years

Employment Type: Full-Time

Qualification: Bachelor's Degree; MBA preferred

Industry Preference: FMCG background preferred; experience in Rice/Food Industry will be an advantage

About the Role

HR Export Private Limited is looking for an experienced Senior Sales Coordinator to lead and supervise the Sales Coordination and CRM teams. The role requires strong coordination, team-management, problem-solving, and performance-management skills to ensure smooth sales operations and effective coordination between the Sales, CRM, and other internal departments.

Key Responsibilities

Supervise and manage the Sales Coordinator and CRM team, ensuring smooth day-to-day operations.
Allocate responsibilities, monitor work progress, and ensure timely completion of assigned tasks.
Act as the escalation point for issues raised by the Sales and CRM teams and ensure timely resolution.
Identify and resolve operational challenges affecting the Sales and CRM functions.
Coordinate closely with the Sales Team, CRM, Dispatch, Production, and other departments for smooth order and customer execution.
Monitor customer orders, follow-ups, documentation, sales updates, and CRM activities.
Ensure accurate and timely updating of customer and sales information in the CRM system.
Track pending issues, customer requirements, orders, and follow-ups to minimize delays.
Monitor the performance and productivity of Sales Coordinators and CRM executives.
Prepare and review team performance reports, MIS, and operational updates for management.
Identify performance gaps and take appropriate corrective or improvement measures.
Support team members in resolving complex customer, sales, order, and coordination-related issues.
Establish effective processes and ensure adherence to company policies and SOPs.
Conduct regular team reviews and provide guidance, training, and feedback to team members.
Maintain strong communication with management and provide timely updates on team performance and operational challenges.
Contribute to improving sales coordination processes, customer experience, and overall team efficiency.

Required Skills

Strong team supervision and people-management skills.
Excellent communication and interpersonal skills.
Good understanding of Sales Coordination and CRM operations.
Ability to manage multiple priorities and work in a fast-paced environment.
Strong follow-up, coordination, and reporting skills.
Proficiency in MS Excel, CRM systems, and MIS reporting.
Strong ownership, accountability, and leadership mindset.

Why Join HR Export Private Limited

Opportunity to take a leadership role in Sales Coordination and CRM operations.
Work closely with Sales and Management teams.
Opportunity to contribute to improving processes, team performance, and business operations.
Growth-oriented environment with exposure to the FMCG and Rice Export industry.