Senior Sales Consultant- Holidays

Location: Kochi, Kerala

Experience : Minimum1 year experience in handling International Holiday packages

Work Model : Work From Office

Duties and responsibilities:

1. Primary:

● Listen attentively to customer's requirements and pitch the right product and packages realizing them into revenue.

● Utilize the leads assigned and focus on increasing the customer base making the best possible conversions with minimum lead loss.

● Set realistic expectations with the customer by providing complete and error-free information about GIT and FIT packages and products.

● Gather knowledge about the culture, ethnicity, weather conditions, geographic layout etc of the holiday destinations and educate the customer while selling the holiday product

2. Secondary:

● Respond to inquiries about our company's services and offerings and understand client's requirements, including destinations, length of stay, and transit time.

● Suggest and select the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit.

● Inform customers about the cancellation policy, including salient dates and all penalties.

● Ensure the budget agreed upon is considered while selecting accommodation and transit options.

● Educate the customers on the activities involved in post sales and set the right expectations on timelines.

● Build rapport with the customer and focus on improving customer satisfaction.

● Research, explore and study different travel destination options including travel prices, customs, weather conditions, reviews etc.

● Be updated about new market trends and provide suggestions and feedback to the product team for more competitive options.

● Ensure customer makes the payment as defined in the SOP and adhere to the process

● Build confidence and trust among the customers and always be patient to answer their queries

● Handover the travel requirements clearly to the operations team and ensure all services are provided as promised