Senior Sales Consultant

About the Company:

CoverYou is a licensed insurance broker regulated by the Insurance Regulatory and Development Authority of India (IRDAI), focused on innovating how insurance is purchased and managed in India. The company specialises in providing customized insurance solutionssuch as professional indemnity, health, motor, life, and other policies-especially tailored for healthcare professionals. CoverYou simplifies policy purchase, renewal, and claim support, backed by dedicated support teams and extensive industry partnerships. The organization prioritizes transparency, customer experience, and efficient service delivery to build lasting relationships with its clients.

Job Overview:

We are seeking a proactive and customer-focused Senior Consultant to join our company. The ideal candidate should have 1-2 years of experience in the EdTech industry, with a strong background in customer retention, relationship management, or consulting roles. The candidate will be responsible for maintaining long-term customer relationships and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Manage and retain existing customers through effective communication and relationship-building.
• Handle customer queries, concerns, and escalations in a timely and professional manner.
• Understand client's needs and provide appropriate solutions to enhance retention.
• Collaborate with internal teams to deliver a seamless customer experience.
• Maintain accurate records of customer interactions and outcomes.
• Achieve individual and team targets.

Skills & Qualifications:

• 1-2 years of relevant experience in EdTech, preferably in customer success, or consulting roles.
• Strong communication and interpersonal skills.
• Ability to handle objections and resolve customer concerns effectively.
• Customer-first mindset with strong problem-solving abilities.
• Ability to work in a fast-paced, target-driven environment.

What's in it for you

• Learning opportunities in insurance products, customer success strategies, and retention techniques.
• Career growth in a fast-growing, tech-driven insurance company.
• Exposure to client management, consultative selling, and retention analytics.
• Collaborative work environment with mentorship and professional development.

Experience Required: 1-2 Years

Location: Gurgaon (On-Site)

Salary Offered: 45,000 per month (In-hand)