Key Responsibilities1. Real-Time Consultation Support (The Trial Enabler)- The Shadow Assistant: Stand ready to assist the Sales Experience Lead during private customer consultations. Intuitively fetch specific ornament trays, tools, or mirrors as the flow of the conversation demands.
- Physical Trial Support: Assist clients safely and gently during the physical trial of mookuthis on the nose, ensuring mirrors are perfectly clean and lighting is pristine.
- Hospitality Execution: Prepare and serve our signature hospitality elements—whether pouring water or hot Filter Coffee —ensuring presentation matches luxury standards.
2. Visual Merchandising & Tray Discipline (The Custodian)- Tray Resetting: The moment a customer finishes viewing a selection, immediately clean, reorganize, and reset the display trays. Ensure every single mookuthi maintains its shine at trial (before and after)
- Flawless Polishing: Routinely wipe down immersion table , display pillars, macro-lens surfaces, and glass viewports with microfiber cloths to ensure zero fingerprints, smudges, or dust.
- Aesthetic Alignment: Walk the floor continuously to ensure visual merchandising guidelines are perfectly maintained—adjusting all visual arrangements , lighting, ac, etc. in real time.
3. Continuous Store Maintenance & Spot Cleaning (The Ground Force) - Spotless Floor Control: Execute continuous spot cleaning throughout the day. Ensure the viewing rooms, trail centers, and reception areas look as pristine at 4:00 PM as they did during the morning opening.
- Sanctuary Readied: Help execute the physical opening and closing checklists
- Errand & Task Flexibility: Manage all immediate, hands-on operational needs of the store—from receiving courier packages of new collections to running quick external store errands under the direction of the Lead.
Appraisals & Performance Focus PointsYour success is measured by the invisible perfection of the store environment and the speed of your support:
- Sanctuary Presentation: The absolute cleanliness and visual perfection of display trays, mirrors, and customer seating areas at any given hour of the day.
- Response & Support Speed: How intuitively and quickly you assist the Lead with trials, fetching inventory, or preparing hospitality drinks without breaking the unhurried vibe of the store.
- Zero-Friction Operations: Keeping the backend packaging, cleaning supplies, and trial room accessories perfectly stocked and organized so the floor never runs out of essentials.
Required Experience & ProfileWe are looking for someone who takes immense pride in precision, hospitality, and hands-on work. You do not need deep retail sales experience; you need the discipline of a luxury caretaker.
- Experience: 1–3 years in front-of-house hospitality, premium café operations, luxury boutique assistance, aviation cabin assistance, or salon/gallery caretaking.
- Meticulous Eye for Detail: Someone who is naturally bothered by a tilted frame, a fingerprint on a mirror, or an unpolished brass surface and fixes it instantly.
- Graceful Presence: Calm, polite, and unhurried body language. You must be comfortable moving quietly around premium clients on a luxury floor.
- Highly Action-Oriented: A proactive doer who doesn't wait to be told to clean a spill, reset a tray, or offer water to a waiting guest.
- Language: Functional understanding of Tamil and English to coordinate seamlessly with both the internal store team and incoming patrons.