Senior RPA Business Analyst

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Job Summary

The RPA Senior Business Analyst is responsible for supporting daily operations of Robotic Automation efforts by capturing application requirements for bot automations. This role is responsible for reviewing, analyzing, and evaluating the needs of business partners and translating those needs into business requirements through elicitation and documentation. The resulting business requirements documentation is used as a basis for functional and technical requirements. Solutions often include a systems development component, but may also consist of process improvement or organizational change. The RPA Senior Business Analyst is a key facilitator within the organization, a bridge between the business sponsor, stakeholders, and information technology. This role is assigned multiple, small and moderate complexity projects and provides support on complex projects during the Requirements phase of the life cycle. The RPA Senior Business Analyst is responsible for Requirements Elicitation, Requirements Planning and Management, Communications and Relationship Management, and Process Improvement.

Essential Job Functions

• Requirements Elicitation - Discover the business requirements through communication with business partners and technology stakeholders. Facilitate elicitation sessions and conduct individual interviews to ensure comprehensive capture of business requirements. Document and maintain detailed business requirements. Facilitate joint application design (JAD) sessions, analyze current and future processes, create process maps, conduct gap analysis, write business rules, identify non-functional requirements, create mock-ups, write user stories and maps, and develop journey maps. Partner with business, consultants, vendors and internal technology teams, to define short and long-term solution needs, including success metrics, objectives, cost and development estimates and build or buy decisions. Review and manage status.
• Requirements Planning and Management - Plan and closely manage requirements for project in accordance with Bread Financial standards. Support development and testing processes by answering any questions related to requirements and maintain requirements traceability documentation. Participate in user acceptance testing (UAT), as required. Identify key roles and stakeholders and determine strategy for division of requirements work. Inform project team, vendors, sponsors, and other stakeholders of the content, meaning, and status of requirements. Understand and adhere to the established documentation quality standards while following the BA lifecycle process and templates/tools. Manage backlog as necessary.
• Communication and Relationship Management - Work with SMEs to ensure requirements are thorough and complete. Interact diplomatically with all levels of the organization, external partners and clients to both elicit requirements and provide requirement status. Foster and coordinate communication/reporting across projects. Collaborate with Systems Analysts to ensure smooth transition from business to functional requirements. Develop RPA tools, documentation, presentations, videos, and other required materials. Work with technology partners to ensure functional requirements and solution/technical designs are captured in the traceability matrix and meet the business needs. Ensure projects meet the needs of the end user and that quality and resource commitments are met as the final project is delivered. Work with users on innovative automation solutions. Where needed, brief RPA customers on RPA capabilities.
• Process Improvement Participate in process improvement projects and re-engineering efforts by documenting and analyzing business processes and working with business teams to identify gaps. Use available information to solve business problems considering changes to people, process, and technology. Support governance of the RPA process.Serve as a liaison to the customer community and development team via clearly documented functional, technical, and process requirements. Follow the approved project methodology and lifecycle. Interact with technical team members to define and lead the requirements process. Consistently able to manage and own daily assignments with a high level of quality and attention to detail, as well as provide guidance to less-experienced Business Analysts. Understand and meet measurable objectives. Proactively identify potential issues and apply industry best practices. Report on progress of the overall requirements process to leadership. Assist with the identification and escalation of any issues or risks.
  
  

Reports To


Lead / Project Manager

Direct Reports

None

Working Conditions/ Physical Requirements

• Virtual Environment.
• Participate in a shift pattern/on-call rotation providing covering 24 X 5 IST. On call and weekend coverage.
• Flexibility in scheduling with a willingness to work extra non-standard hours.
  
  

Minimum Qualifications

• Bachelor's degree in computer science, engineering or related field of study.
• 5+ years of experience in the information technology or information services field.
• 3+ years of experience as a business analyst, business systems analyst or project manager role.
• 2+ years of experience in business process automation or robotic process automation environments.
• Experience in the retail financial services or the information technology fields having Waterfall and Agile methodology background.
  
  

Preferred Qualifications

• Business analyst professional certification (e.g. CBAP), UiPath or other automation software certification(s).
• Experience as a business analysis or product analysis in financial services, credit card or other highly regulated industry.
• Experience with SharePoint, UiPath, SDLC, or SDP.
• Experience with prior development.
  
  

Knowledge, Skills And Abilities

• Understanding of IT solution design, development methodologies
• Strong analytics skills to understand the business process.
• Elicitation, planning and management, process improvement, multitasking, and strong coordination and organization skills.
• Excellent interpersonal, verbal and written communication skills and relationship management skills.
• Experience in Microsoft Office 365, SharePoint and UiPath.
• Senior knowledge of multiple industry standards and best practices.
• Experience working across multiple systems, technologies and integration scenarios.
• Ability to present progress to leadership and mentor more junior team members.
• Experience in SDLC (i.e. Software Delivery Process (SDP), Sustain, Maintain, Release to Production (SMRP)).
• Ability to work independently and with minimal direction as well as to collaborate when called-upon.
• IT application lifecycle and business analysis best practices and processes.
• Ability to meet deadlines, with demonstrable productivity.
• Ability to work in culturally diverse and inclusive environments and to understand, embrace and promote the company culture.
  
  

Other Duties


This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial

At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers.

Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn.

• All job offers are contingent upon successful completion of credit and background checks.
• Bread Financial is an Equal Opportunity Employer.
  
  

Job Family


Data and Analytics

Job Type

Regular