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• Handle customer queries, escalations, and operational support requests in contact center systems
• Manage ticketing workflows and ensure timely resolution of customer issues
• Analyze customer issues and identify root causes using structured problem-solving methods
• Document workflows, processes, and operational dependencies for service improvements
• Coordinate with cross-functional teams to resolve escalated or complex customer problems
• Monitor performance metrics and support continuous improvement initiatives
• Ensure adherence to company policies, compliance standards, and service guidelines
• Use data and reporting tools to support decision-making and service optimization
• Improve customer experience through process efficiency and feedback analysis
• Support automation and digital tool adoption in contact center operations
What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, nearly 265 million customers and members visit our more than 11,200 stores under 55 banners in 27 countries and eCommerce websites in 10 countries. With fiscal year 2018 revenue of $500.3 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It’s all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world
Job ID: 146591901
