Senior Resolution Coordinator – Contact Center

• Handle high-volume customer interactions across phone, chat, and email channels

• Resolve customer, store, and associate queries using multiple internal systems

• Ensure accurate processing of critical customer issues with high attention to detail

• Maintain SLA adherence, quality standards, and compliance guidelines

• Provide professional and customer-centric communication at all times

• Manage multiple tasks simultaneously in a high-pressure environment

• Identify and escalate unresolved or complex customer issues appropriately

• Maintain productivity and efficiency targets in a contact center setup

• Document and process customer interactions in system tools accurately

• Ensure consistent delivery of excellent customer service experience

• Work flexible shifts including rotational and night shifts as required

• Support continuous improvement in service delivery and customer satisfaction