Senior Resolution Coordinator, Contact Center

Walmart

Bengaluru

3-8 Years

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Posted 12 hours ago
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Job Description

Responsibilities:

Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates.
Navigate multiple systems to answer questions and resolve issues effectively.
Communicate professionally while utilizing all resources to ensure customer satisfaction.
Manage multiple tasks simultaneously and prioritize urgent issues.
Switch between support channels (phone, chat, email) as needed.
Review, analyze, and process critical customer queries accurately.
Adhere to quality, compliance guidelines, and SLAs.
Maintain punctuality, reliability, and problem-solving focus.

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Indian

About Company

Walmart

What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Each week, nearly 265 million customers and members visit our more than 11,200 stores under 55 banners in 27 countries and eCommerce websites in 10 countries. With fiscal year 2018 revenue of $500.3 billion, Walmart employs over 2.2 million associates worldwide. Walmart continues to be a leader in sustainability, corporate philanthropy and employment opportunity. It’s all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world

Job ID: 146911285

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