Senior Relationship Manager

To manage the Agency Channel and POS operations efficiently by developing teams, ensuring compliance, driving profitability, and maintaining high performance in sales and distribution.

Responsibilities / KPI's

• Follow defined procedures and manage daily priorities as per business objectives.
• Work independently on routine tasks while providing direction and support to the team.
• Apply standard techniques and continuously improve processes within the defined domain.
• Set clear performance standards and objectives for self and team members (78 team members).
• Communicate effectively to influence internal and external stakeholders.

Agency Channel / POS Development

• Assist in sourcing and servicing POS agents as per policy and business mix.
• Manage channel development in the assigned territory.
• Coordinate with operations for pre-licensing, training, and licensing activities.
• Conduct induction and product training for POS agents.
• Maintain an optimal mix of new and existing POS agents.
• Develop and implement strategies to target various market segments.

Agency Channel / POS Management

• Monitor agent performance on renewals, new business, funnel, and closures.
• Maintain a high percentage of active POS and control attrition.
• Drive team productivity and ensure consistent channel engagement.
• Reconcile partner accounts and coordinate with other departments.

Profitability

• Analyze market dynamics and share insights to enhance organizational performance.
• Manage and optimize loss ratios.

Compliance & Hygiene

• Ensure compliance with external authorities and internal policies.
• Manage cheque bounce recovery and address business pendency.

People Management

• Recruit and develop Relationship Managers / Territory Sales Managers.
• Enhance employee and POS engagement aligned with company goals.
• Conduct performance appraisals and recommend training interventions.